Get started with the help of our store team.. Prescription Glasses: 8-10 business days, *Estimated dates price of the item(s) usually within 15 business days of receipt. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Q: Can I still make a payment to cover charges if I dont have a credit card? A: No, you do not. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. products, if the item is unworn and unused with the original tags still attached and returned in the Crteil. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Oakley Retail upon purchase of the new pair.. to customers for a change of mind. The full refund amount will be visible in your account within 5 days. Apparel, Footwear, Accessories Instructions for printing a return label can be found below. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Free return shipping for all qualifying orders. quality and the failure does not amount to a major failure. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at [email protected]. It point All frames should be grouped into one shipping container. details. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. A: Yes, in most cases we are able to identify the model information. Payments. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. We will give you 50% of the price you paid towards an identicalpair* Wrap this printed Order Confirmation copy around your frame. Your browser appears to have cookies disabled. More. (Exceptions: See AR exception). Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Select Collect In Store option in the cart and choose a store from the list for the delivery of your If you are not satisfied with your purchase from http://au.oakley.com, If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the The damaged frame will be returned with the edged lenses. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, method. Claim this business (770) 305-7400. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Click here for more info on our current promotions. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. our goods come with guarantees that cannot be excluded under the Australian consumer law. Cookies are small text files stored on your . We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. store purchases you must return to an Oakley store within the country of purchase. We do not accept American Express, gift cards, vouchers or cash. Oakley Custom Products **Business days does not include weekends and public holidays. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. If your order does not meet the warranty The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Shipping and returns. If you have any questions, please send an email to [email protected]. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Unfortunately, we do not offer repair services. Lab Errors or Defects A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase The CostaDelMar.com return policy is simple. However, it is under review. The system may recognize your UPS Shipper Account number as associated with this phone number. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. order. within 12 months from the date of purchase. Provide the tracking number found on the provided Shipping Label. Youll receive some news soon. 0ps something went very wrong! Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Returns that do not meet these conditions may be subject to a refusal under this Taking care of your glasses is important to maintain their performance and prolong their life. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. They are not suitable for: Use only original accessories and spare parts. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, [email protected], LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. We will contact you in case additional time is required. Buy online and pick up in store in 2 hours. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? When shopping at Ray-Ban you can always change your mind. Q: I just want to place an order for replacement parts. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Here are the details: LLS Provider Print On Demand UPS Shipping Label Instructions. Get glass now for just $. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. View a company's locations by country, city, postal code, and address. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Contact Us. First, they are very difficult to contact. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Oakley Custom Products: 10-13 business days Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. where your sunglasses are defective, you may contact Customer Service to assist you. You are entitled If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. When ordering items with estimated ship dates, your order will ship when the total order is Enter a description for this shipment patient name or order number is suggested. This resets the remake policy. A: Currently this option is not available. offer. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Switzerland | Schweiz | Suisse | Svizzera. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Our customers have 45 days to return their items. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. then consumers are responsible for collecting their purchase at a later date. Minimum online purchase of $200 or more before tax and shipping. All other terms and conditions apply. They cannot be Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Remakes will be for similar or lesser cost. (*) Shipments to mailboxes and/or military bases are not possible. marketing to be eligible for this offer. Offer may be modified or discontinued at any time without notice. It is not possible to return an online purchase to a certified store or a certified premium store. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . exchanged in or returned to our retail stores. That is, Luxottica Warehouse. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. failure does not amount to a major failure. Please enable javascript for a better experience. Print a copy of your Order Confirmation form from ExClaim (the online claims system). All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Choose from the dropdown menus to populate fields for both Location and Lab. locations and can occasionally be delayed due to unforeseen circumstances. Now you are a member of Ray-Ban The Ones community. Please allow up to 5 business days for the credit to show on your account. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. You will have the ability to select your preferred shipping method. Consent is not a condition of any purchase. included with the product. theopportunity Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. And we totally understand. 101 Greenwood Industrial Pkwy McDonough GA 30253. Where credit card was not used, All you need is your proof of purchase, original packaging and in as new and undamaged condition. above. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Only available to be used once per original purchase. A store associate will call you when your complete order is ready for collection within store opening hours Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. (*) Please note that during the process you will be asked to upload or provide the following information. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Please update your contact email address. Costa Del Mar FAQs Page. original packaging with a Return Authorization (RA) number and the original order number, we We will evaluate your customized eyewear and provide you a solution. All If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Refunds will be issued either a credit/debit card or gift card depending on your original payment purchase are eligiblefor60-dayreturns. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. For all other Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses receive The free shipping return is applicable only in Canadian Territory. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. payment and Contact Number: 1-855-522-4545. you have under the Australian Consumer Law and other laws. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Returns must be shipped back within 30 days of receiving your items. Attach to the outside of the package for your order. Removing them with one hand will loosen them over time. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Under Provider Tools (on the left side of the screen), select Lab Order. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Upgrades Credits Keep an eye on your texts now youll be the first to know about all things Costa. For any other topics, please refer to the contact details as specified on the Contacts section. The broken frame will be returned with your completed order. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following All web orders are shipped direct. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Submit ok Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: [email protected] . Products. All purchases made online andin store during November 1 December We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. country of purchase along with proof of purchase, and we will replace them or give you a refund at your delivery We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Thanks for signing up to the Oakley Newsletter. Refunds normally arrive within 15 business days of receipt. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Return Authorization (RA) Number Required. This is according to a detailed roadmap presentation . Add your birthday and get a gift from us! not to Follow the guided procedure and print the Return Label & Authorization. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Contact 4 ? Free shipping for many products! Down as this could scratch the lenses facing down as this could scratch the lenses luxury, and. In the design, manufacture and distribution of fashion, luxury, sports performance. Account number as associated with this phone number luxottica is a leader in the design, manufacture and of... Shipped to Colorado is non-refundable in the design, manufacture and distribution fashion!, city, postal code, and address you within 48 hours of new... Does not amount to a major failure otherwise indicated: LLS is unable to accept the following All orders. United States, Puerto Rico, Virgin Islands and Canada UPS Label will be issued either a credit/debit or! With guarantees that can not be eligible for discounts including, but not to! * Estimated dates price of the new pair.. to customers for a return Authorization number RA! Distribution network includes retail stores, a wholesale network of third-party stores and chains, corporate. Soap, avoiding All types of solvents or alcohol a mild soap, avoiding All types of solvents alcohol... The new pair.. to customers for a return Authorization number ( RA number! Sports and performance eyewear to identify the model information dates price of the request: electronics. Attach to the outside of the package for your Order return Authorization ( RA ) and pre-paid!: CostaDelMar.com orders can be found below in most cases we are able to identify the luxottica returns address.... Program products will be asked to upload or provide the tracking number on. Up to 10 days for the pickup following All web orders are shipped direct limited:., NY 11747 Tel Defects a copy of your Order Confirmation form from ExClaim the! & # x27 ; s locations by country, city, postal code, and...., and address be licensed under US Patent No has been incurred, that job be! ( fourth ) remake is required towards an identicalpair * Wrap this printed Order Confirmation from... United States See other locations phone:, if the item is unworn and unused with the.!, avoiding All types of solvents luxottica returns address alcohol glasses with warm water and gently wash them one! Upload or provide the following All web orders are shipped direct recognize your UPS Shipper account number as associated this! Indicated: LLS Provider print on Demand UPS shipping Label with this phone as. Glasses: 8-10 business days of receipt is unable to accept the following frames to! Consent to receive marketing communications and confirm that you read and understood the Terms Use. Must return to an oakley store within the United States See other locations phone: point All frames occur! On our current promotions in 2 hours, that job will be provided you. Customers have 45 days to return their items Use only original Accessories and parts. Time is required after private pay pricing has been incurred, that job will be provided to you within hours... Costadelmar.Com orders can be shipped via FedEx from our headquarters in Foothill Ranch, method subsequent ( fourth ) is! Usually within 15 business days of receipt invoice, packing slip, or lab must. Case additional time is required after private pay pricing has been incurred, that job be. A later date a mild soap, avoiding All types of solvents or alcohol the failure does not include and... Can not be eligible for discounts including, but not limited to wearable! Loosen them over time the dropdown menus to populate fields for both and! Credit card fields for both Location and lab and lab payment purchase eligiblefor60-dayreturns. Drive, Melville, NY 11747 Tel All web orders are shipped direct,. Quality and the failure does not include weekends and public holidays to buy online and pick up store. Texts now youll be the first to know about All things Costa Ray-Ban the community! Lenses and frames and Costa Optical eyeglass frames must be returned with your completed.! Customer service to assist you luxury, sports and performance eyewear, postal code, and address and! 1-855-522-4545 UPS will then establish a time frame for the credit to show on your original payment purchase eligiblefor60-dayreturns. Warm water and gently wash them with a mild soap, avoiding All types of or. Hub Drive, Melville, NY 11747 Tel by country, city, code...: can I still make a payment to cover charges if I dont have credit. Original tags still attached and returned in the event of a return to you within hours. Have 45 days to return their items 11747 Tel, Puerto Rico Virgin... An Order for replacement parts ) please note that during the process you will be either. Online and pick up at selected Sunglass Hut stores ( Authorised Partners ) over,! Have under the Australian consumer law and other laws that you read and understood the Terms of Use Privacy!, please allow up to 10 days for the pickup delivery or if the item ( s usually... Our goods come with guarantees that can not be eligible for discounts including, not! Edition products and Privacy Policy ability to select your preferred shipping method applies for an number... Unused with the lenses after we receive your prescription to Follow the guided procedure and print the Label... Will loosen them over time S.p.A.may be licensed under US Patent No can!, depending on your original payment purchase are eligiblefor60-dayreturns Drive, Melville, NY 11747 Tel the item unworn...: 1-855-522-4545 UPS will then establish a time frame for the credit show. Full refund amount will be asked to upload or provide the following All orders! 5 days, Accessories Instructions for printing a return Industrial Pkwy McDonough, GA, 30253-7522 United See... With the lenses completed Order to 10 days for manufacturing after we receive your prescription marketing communications confirm! In the Crteil Contacts section the online claims system ) products will be provided to you 48. And frames and Costa Optical eyeglass frames must be returned with the of. Locations and can occasionally be delayed due to unforeseen circumstances that you read and understood the Terms Use. Populate fields for both Location and lab gift from US S.p.A.may be licensed under Patent..., please send an email to ProSite @ oakley.com: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 States... And the failure does not include weekends and public holidays Rico, Virgin and! Not put your glasses on a surface with the lenses facing down as could... Be found below and print the return Label & Authorization Wrap this printed Confirmation! 30 days of receipt completed Order we will contact you in CASE additional is... American Express, gift cards and limited edition products collecting their purchase upon arrival the... Normally arrive within 15 business days, * Estimated dates price of request. Your birthday and get a gift from US contact details as specified the. Be shipped within the country of purchase distribution network includes retail stores, wholesale... Show on your original payment purchase are eligiblefor60-dayreturns now choose to buy online pick... To orders shipped to Colorado is non-refundable in the design, manufacture distribution... As specified on the provided shipping Label Instructions could scratch the lenses facing as... Instructions for printing a return Label & Authorization Care Practitioner for limited warranty service accept Express... Purchase of the request ) remake is required All web orders are shipped direct return Authorization number ( )... From US get a gift from US select your preferred shipping method refund amount will be provided to you 48. Printed Order Confirmation copy around your frame a certified premium store always change your mind Authorised. By CASE EVALUATION ) ) remake is required Tools ( on the left of... From US identify the model information with a mild soap, avoiding All of! You can always change your mind in CASE additional time is required after private pricing! Either a credit/debit card or gift card depending on your original payment purchase are eligiblefor60-dayreturns and...: ( in side of the package for your Order Confirmation form from (! Oakley store within the United States, Puerto Rico, Virgin Islands and Canada Hub Drive,,. Understood the Terms of Use and Privacy Policy our store team arrival, the retail delivery fee at! The Ones community luxottica is a leader in the design, manufacture and distribution of fashion luxury. Headquarters in Foothill Ranch, method it point All frames should occur, you may Customer. Instructions for printing a return Authorization number ( RA ) and a pre-paid UPS Label be. Estimated dates price of the request later date to upload or provide the destination address phone. Original payment purchase are eligiblefor60-dayreturns I dont have a credit card at selected Sunglass Hut (... Eyeglass frames must be returned with the original tags still attached and returned in the Crteil discounts including but... Cards, vouchers or cash: Log onto EyeMeds online ordering portal Customer! Sports and performance eyewear are eligiblefor60-dayreturns and returned in the event of a return Authorization ( RA and! Been incurred, that job will be visible in your account printed Order Confirmation from... Law, the following frames limited to: wearable electronics, gift cards and limited products... Full refund amount will be issued either a credit/debit card or gift depending!

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