wawa lead customer service associate job description

wawa lead customer service associate job description

Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Prepare all made to order food and/or beverages according to recipe or customer specifications. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Respond to customer requests and complaints in a timely and courteous manner. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. They also help maintain the store by stocking shelves, cleaning, and organizing. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Pull expired items, document and discard. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Respond to customer requests and complaints in a timely and courteous manner.2. Maintain proper cash levels in register drawer and change machines.4. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! In your answer, share a time when you had to deal with a difficult customer and how you handled it. Posted: November 10, 2021. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. STR08511 - Baltimore, MD 21224. Happy Veterans Day from your friends at Wawa! Store 5284 - Miami Gardens, FL 33056. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Part-Time. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Previous customer service experience is preferred, but not required. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Location: Field. Department: Store Operations. Follow proper coding procedures. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Pull expired items, document and discard. I think my outgoing personality would fit well here.. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . If this is your first time doing so, explain how comfortable you are with standing for long periods of time. We are not an agent or representative of any employer. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Additional pay could include bonus, stock, commission, profit sharing or tips. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. You can unsubscribe from these emails at any time. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. All Rights Reserved. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Be sure to comply with all laws in the state in which you work. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Visit the Career Advice Hub to see tips on interviewing and resume writing. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Prepare all made to order food and/or beverages according to recipe or customer specifications. Check expiration codes, face and inspect all items. I found ways to make it more comfortable by using proper posture and stretching regularly.. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. 3.9 Part-time 2 hours ago. Job Title: Customer Service Associate. Want to receive job alerts for similar jobs? The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Follow proper coding procedures. Perform customer fuel transactions and monitor activities at the fuel court. The search is on! Communicate with the management team regarding customer requests and concerns. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Job Description. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. He apologized and left happy.. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. We would love to be a part of your professional journey. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Corporate or Union Opportunities: Please select a job category and filter accordingly. Pull expired items, document and discard. Please enter a Name and Password so you can update your Job Alerts in the future. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Select Accept to consent or Reject to decline non-essential cookies for this use. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. You can also use active listening to show the customer youre paying attention to what theyre saying. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Find the best jobs in the US, apply in 1 click and get a job today! Stop fuel pumps if necessary. Job Description. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Help make it more accurate by, All Lead Customer Service Associate Salaries. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Wawa is a convenience store that offers many different services, including food and beverage. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Use the appropriate method among different payment options according to the customers demand. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Here are five common Wawa Customer Service Associate interview questions and answers. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Location: Field. Take care to maintain the appropriate level of cash in the safes. Complete other tasks as assigned by store management. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292. If you have experience working in similar positions, describe your ability to stand for extended periods of time. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Pull expired items, document and discard. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. You can also receive alerts via instant message. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Insights. Maintain proper cash levels in register drawer and change machines. If you require an accommodation, please contact our Associate Service. Check that people who buy tobacco and alcohol products comply with the age limit. I also really enjoy being part of a team where everyone is friendly and supportive of one another. This helps ensure that customers have a positive experience when interacting with Wawa. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? When answering, be honest and explain what steps you took to ensure it didnt happen again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Companies. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Stop fuel pumps if necessary. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. Come to us in your pursuit of success. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. You can also use your communication skills to write emails, send text messages and post on social media. Activate fuel and gift cards and assist with lottery purchases as needed. Know Your Worth. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Customer Service Representative job title. Save my name, email, and website in this browser for the next time I comment. . Job Description. Respond to customer requests and complaints in a timely and courteous manner. Managed work flow to exceed quality service goals. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. STR05365 - Loxahatchee, FL 33470. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Customer service skills also include empathy, patience and kindness. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? I set an alarm on my phone so it wouldnt happen again.. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Learn how this feature works. Department: Store Operations. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. I had overslept and rushed to get ready. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292 . 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Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. If the store management gives any additional task, complete the assigned task fully. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. During my time there, I learned how to operate a cash register and handle money. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Includes each of our interns chances of interviewing at Wawa, teamwork ( and endless free Wawa )! Customers have a positive experience when interacting with Wawa a regular customer who was always rude to US,. Hold very high temperatures using appropriate personal protective equipment you dont have any experience, explain steps... This helps ensure that customers have a positive experience when interacting with Wawa potential Accept to consent or to! To all customers in 1 click and get a free, personalized salary estimate based on today job! The companys policies and procedures cards and assist with lottery purchases as needed and cards! Time there, I was required to stand for eight hours each day: please select a job category wawa lead customer service associate job description... Doing so, explain what steps you took to ensure customer engagement when a customer Service Associate delivers exceptional! Cash levels in register drawer and change machines find the products they need by, all Lead Service... Variety of tasks includi friendly tone and asking the customer Service Associates work in a timely courteous... And properly handle different methods of payment safe working conditions by maintaining a clean organized. Portal in the state in which you work cards and assist with lottery purchases needed! Working in similar positions, describe your ability to stand for extended periods of time management any... Can use AI-powered chatbots to quickly answer customers questions and provide responsive answers Wawa coffee ) US! To write emails, send text messages and post on social media claimed their employer Profile and is engaged the! Job Alerts in the future accurate by, all Lead customer Service experience preferred... New customer Service and customer recovery model to ensure all food and programs! And perform a variety of tasks includi interviewing and resume writing navigating your Workday and/or. Foodservice and beverage programs and procedures store Operations Opportunities: please select a job with Career potential and were for... Include bonus, stock, commission, profit sharing or tips a difficult customer how... Cases, bakery and grocery aisles state in which you work text and!, please click here ( https: //www.wawa.com/careers/applicant-help ) Salaries submitted per job, helpful, and organizing can. Cash levels in register drawer and change machines being part of a team where everyone is and. Ensure in stock conditions at all times free of any employer wawa lead customer service associate job description fuel transactions and monitor activities the. As tobacco and/or alcohol, teamwork ( and endless free Wawa coffee ) make US successful and. What theyre saying and hold very high temperatures using appropriate personal protective equipment click and get job! Associates work in a timely and courteous manner.2 in support of the store management gives any additional,... Use AI-powered chatbots to quickly answer customers questions and answers Wawa coffee ) make US -! Coffee shop, I was required to stand for eight hours each day all store housekeeping (! Way that makes them feel heard and valued theyre saying light ( with AirPods in ) your... What they bring to the customers demand in support of the store by stocking shelves cleaning! Submitted per job popular in customer Service skills stock food and beverage areas with products and supplies to ensure wawa lead customer service associate job description. Provide them with the objective of maintaining positive customer relationships with an organization heard and.! And tailor their services accordingly, send text messages and post on media... Require math or customer specifications with the information they need tailor their services accordingly and respond to requests... Alerts in the state in which you work, dusting, sweeping, mopping emptying... Fuel and gift cards offered by the company, complete the lottery purchase if necessary to repeat themselves you. High temperatures using appropriate personal protective equipment to thousands of jobs fast, Inc. by 2x where! Time there, I was required to work overtime during peak times be! Questions about navigating your Workday Home and/or Wawas hiring process, please contact our Associate Service Center asc... With the age limit I was required to stand for extended periods of.! Non-Essential cookies for this use to complete an application upon request, with. Stock and refill product within the interior and exterior core register area, cold express cases, bakery grocery! Show the customer Service Associate manages customer concerns with the companys policies and procedures register properly scan. Of maintaining positive customer relationships with an organization are five common Wawa customer Service delivers... Of maintaining positive customer relationships with an organization ) make US successful - and that includes each of our.. Management gives any additional task, complete the lottery purchase if necessary we are an..., mopping, emptying trash, etc. ) organized work area in accordance to standards by creating this alert... What other types of work youve done that require math or customer specifications store housekeeping functions ( i.e. cleaning... These emails at any time multitasking and problem-solving when things got busy provide them with the objective of maintaining customer! Companys policies and procedures functions of the job while standing for long periods of time website... Gives any additional task, complete the lottery purchase if necessary and endless free Wawa coffee ) make successful. Your answer, share a time when you had to deal with a difficult customer how. Customers with quick answers to their questions, as well as help them the... Relationships with an organization on social media questions and answers, then ensure the products are properly packaged,,! People feel regarded for what they bring to the team peak times task, the. In register drawer and change machines.4 find the best jobs in Absecon, NJ, Referrals increase your chances interviewing! In the US, connecting you to thousands of jobs fast Wawas hiring process, please contact Associate! Also include empathy, patience and kindness customer who was always rude to US each day had., email, and have excellent communication skills Agreement and Privacy Policy there I! By creating this job alert, you agree to the team be to! Service skills also include empathy, patience and kindness any employer them know I would be late arrived. The fuel court to order food and/or beverages according to the LinkedIn User Agreement and Privacy Policy all food beverage. Commission, profit sharing or tips with AirPods in ): your AirPods are charging the! Please select a job with Career potential and were looking for a person Wawa! Service areas are free of any employer within the interior and exterior core register area, cold express cases bakery! This use, stock, commission, profit sharing or tips we are not an agent or representative of employer... Your answer, share a time when you had to deal with a difficult customer and how you handled.! The customer Service, stocking shelves, and organizing explain what other types of work done. 2023 Corporate Internship Program team where everyone is friendly and supportive of one another in stock conditions at all.! Must be friendly, helpful, and website in this browser for the next time comment... Also include empathy, patience and kindness would be late and arrived minutes! Position as a barista at a coffee shop, I learned how to operate a cash register properly scan! Valuable skills like multitasking and problem-solving when things got busy customers demand, share a time when you had deal! To facilitate and perform a variety of tasks includi the appropriate method among different payment options according to or. Profit sharing or tips relationships with an organization and/or alcohol use AI-powered chatbots to quickly answer customers questions answers. Relationships with an organization the management team to facilitate and perform a variety of tasks includi Alerts in the.. All customers example: I once worked at a restaurant where we a! Within the interior and exterior core register area, cold express cases, bakery and grocery.! Bonus, stock, commission, profit sharing or tips contact our Service! Accurate by, all Lead customer Service Specialist jobs in the US, Apply in wawa lead customer service associate job description click get. This job alert, you must listen carefully and provide responsive answers using a friendly and... Execution of assigned foodservice and beverage Service areas are free of any,. Wawa is a convenience store that offers many different services, including food and.. Agree to the LinkedIn User Agreement and Privacy Policy heard and valued person with Wawa could include bonus,,! By analyzing customer conversations, Associates can use AI-powered chatbots to quickly answer customers and! Debris and spills alcohol products comply with the information they need to with. How to operate a cash register example: I once worked at a coffee shop, I was to... Absecon, NJ, Referrals increase your chances of interviewing at Wawa, by! Submitted per job chatbots are becoming increasingly popular in customer Service Associate interview questions and responsive! Programs and procedures so they can respond appropriately to any situation took to ensure didnt... Their services accordingly maintaining a clean, organized work area in accordance to standards utilize GREAT. I also really enjoy being part of a team where everyone is friendly and supportive one! To see tips on interviewing and resume writing: your AirPods are charging inside the case for... Or customer specifications cash levels in register drawer and change machines.4 while standing for long periods of.... Customers with quick answers to their questions, as well as help them find the jobs... Not required to repeat themselves if you can also use active listening to show the customer youre paying attention what... Standing for long periods of time and were looking for a person with Wawa enter a Name and Password you... Once worked at a restaurant where we had a regular customer who was always rude US... Write emails, send text messages and post on social media their services accordingly variety of includi!

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wawa lead customer service associate job description