To initiate a return follow these steps: Design Toscano1400 Morse AvenueElk Grove VillageIL 60007. Google can also be useful if you use a search term like, "businesses closing in (year)," "liquidation stores near me" or a similar phrase. Expensive pieces of furniture now are made like houses build for movie making /just to look good on presented pictures on their website/ - whatever is in plain view onlookers looks real, but anything hidden of view is poorly made and finished using same materials and technologies used also for building boxes your furniture is going to come packed in. 49.5 in. A great discussion piece for an opulent lounge or drawing room, the Sixteenth-Century Italian Replica Globe Bar is perfectly outfitted for all your entertaining needs. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How may I go about touching up the missing paint? The box in which it was contained looked like it had been used-a lot-before, and the top was kind of woven together with just one piece of tape which didn't cover any seams. Both have peeling paint after less than a year. FREE delivery Wed, . The company recently reported a loss of $271.1 million in 2017, with $33.6 million in losses during the second quarter alone. Homely and inviting, this Mother Dagmar & Father Friedman Garden Gnome Statue Set is a charming way to add joy to your garden or porch. Only empty words of "understanding my frustration". Design Toscano Going Out Of Business is available in our digital library an online access to it is set as public so you can download it instantly. It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. Featured in Better Homes & Gardens, VICE, Houston Chronicle, Wall Street Journal, Curbed, USA Today, and many other notable publications, Design Toscano is praised for its treasure cove of affordable decor. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. wonderful excellent choice I made very much satisfied. Well I went outside to do some pruning and added water to birdbath. They would not send me a cancellation confirmation also, so I will have to get my credit card company to assist if charges come through. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all of our historical replicas. Well I researched my table and will not be buying it from design or anywhere else. If a company cannot figure out how to accept payment for their items, they seriously need to close their doors. ~Dan M. Made my first and last order here! I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. I received an alligator statue from this company last Christmas. This company appears to be on their last dollar. Design Toscano-exclusive, the grand-scale sculpture is cast in quality designer resin reinforced with fibreglass for strength and hand-painted in gothic ebony and bone hues. Everyone is "working" from home and there is only one supervisor. On review site Trust Mamma (mamma.com), the brand has more negative reviews than it does positive, with the following breakdown of ratings amongst the 61 customers: One Design Toscano review by a long-time customer reads, Too many peoplecomplain when theyre not happy, but say nothing when theyre happy. Customer Reviews are not used in the calculation of BBB Rating. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. Want a better video chat background? I will probably order from them again. If you have any questions directly for the brand, reach out in one of the following ways: Looking for more artistic pieces? August 22, a $1300 item arrived from Design Toscano. For other monster-esque items, check out Design Toscano gargoyle statues. Cant even give a zero-had to put a 1 as they do not let you leave it blank. These bestsellers are carefully crafted and intricately detailed. Terrible business! ).I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. Design - definition of design by The Free Dictionary To conceive or fashion in the mind; invent: design a good excuse for not attending the conference. I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service! Other options are as follows: Most out-of-stock items take 30 days to come back online. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The site is filled with so many beautiful pieces! This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. b. Design Toscano ranks 87th among Home Decor sites. I don't have the match and we're going half a year! Angel statues are revered for their breathtaking presence. The Toscano rep confirmed, then completed the order. Bigfoot the Garden Yeti 28.5-in H x 19.5-in W Brown Yeti Garden Statue. A great accent piece for any room of the house with an ancient nautical theme. As a matter of policy, BBB does not endorse any product, service or business. Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. As a business owner in the service industry I'd have no customers if I treated them even close to this way. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Return this item for free. I still question so many of the availability of the many products offered. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). Design Toscano offers: - Specialty home and garden dcor - Reproduction furniture and accessories - Indoor and outdoor statuary - One-of-a-kind home and garden accents. Tiny camper pod expands to 3 times its size in seconds. However, this is something Design Toscano needs to address and work on, and customers should be aware of the possibility of long shipping times before purchasing. Now over 90% of products they sell are made of plastic - they call designer resin, to give them more splendor in eyes of buyers searching for something on their website. I do a lot of online ordering, but will NEVER shop this site again :(. Design Toscano FANTASTIC OFFERS WITH FREE SHIPPING ON ORDERS OVER $69! Check outIconick, a digital wall art company that specializes in creating inspirational designs. If your item arrives damaged, let their customer service team know within 24 hours. Today I saw a refund for $33 appear, but the price of the statue was $65. It goes against our guidelines to offer incentives for reviews. Sent me a crumpled in several pieces plaque. The bad reviews seem to go with the changes in the types of products being offered now. 4.7 4.7 out of 5 stars (190) $43.90 $ 43. Michael Stopka owns Design Toscano. The manufacturer will do nothing about it and will not stand behind its product. All of these were greeted with the response of, H St. Michael the Archangel Estate Statue 1 of the most popular images in European 1 of the most popular images in European art, this grand-scale, museum-quality sculpture pays homage to the Renaissance work by Reni. The intricate detailing of her stunning wingspan, softly muscled body, and precise little toes are something to behold. Gain trust and grow your business with customer reviews. So I screen shot all this to customer service and said there have til the end of the week to refund my card and I'm going to BBB right now to complain.what is wrong with these peopleterrible, 1st of 6 Pieces Does Not Disappoint Doves of Peace, POOR PRODUCT FINISHINGSubmitted August 6, 2019I purchased five outdoor garden sculptures last year (2018), from Design Toscano.Four of them are showing signs of deterioration, with the greenish-black paint flaking off in big patches. I tried to order a gift for my daughter and ship it to her house. Included in this set: The outside of the globe features a real replica of a 16th century nautical map provided by the National Museum of Science in Florence. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. We bought the Rose Table Lamp, two of them. / is design toscano going out of business. Contact bbb of Illinois and don't buy from them. Price and other details may vary based on product size and color. Bashful and Hopper Garden Bunnies Collection $20.95 - $49.95 Carotene the Bunny Rabbit Garden Statue $35.95 Big Burly Bunnies Rabbit Statues $85.95 - $159.00 The Bunny Den, Garden Rabbit Statues $24.95 - $45.95 Products used:I have 6 total pieces purchased between Amazon & Wayfair. The business then sets a closing date and the rules for the sale. These large, expressive Design Toscano gnomes are hand-painted, and full of personality. Hand-cast using real crushed stone bonded with high quality designer resin Each piece is individually hand-finished by our artisans Bye bye. One buyer wrote, well done, sturdy (never budges during strong winds) beautiful one I have. This statue comes in different sizes, and customers seem to favor the smaller ones as they appear more like a sculpture and not a cast. Design Toscano assumes no liability or responsibility for any errors or omissions in the content/images of our website or any other 3rd party marketplace site (Walmart Marketplace) that advertises our products. The sword is made from tempered carbon steel for swashbuckling authenticity. This weeping angel would elongate any space, and make an especially prominent impression at an entrance. Unfortunately, UV is very damaging to acrylic paints. Great for Halloween. To return any item to DT, you will have to pack it back up . To find interior design nirvana, experts always follow these eight underlying principles. I called to confirm that it was available in a smaller size. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. For the fact that I had already prepared it and my home for this piece, I was told that I cant return. The whole thing measures 4 W x 2 D x 30 H and weighs 3 lbs, making installation and display effortless. If the DT website worked properly, we would have been able to get a good look at the grotesque face of the woman in the item we bought, but were unable to. To find a furniture sale in your area, you can do a quick Google search using keywords like, "liquidation sales near me" or "furniture store going out of business." So disappointed.the quality goes down with every purchase. But just be aware, you might be waiting by your porch for a while. Used for indoor use. I was excited to receive my fountain until I opened the box. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I immediately got an email that the second plate was on back order until Sept. Then, I got a postcard in the mail that said it would be Oct. Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. Oil base, water base? Well help you figure out if their offerings are right for your home or garden. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. He founded the company in 1985. Measuring 22 dia. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. For your protection, returned packages must be insured for the value of your merchandise. With a rich lacquered finish, this Walpole Manor Gaming Chess Table is an eye-catching piece for a living room or lounge, accented with other rich woods and dangling foliage. Products used:None. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Find out how we combat fake reviews. Service 10 Value 7 Shipping 8 Returns 5 Design Toscano Nunsmere Hall 16th Century Battle Armor Medieval Wall Sculpture with Removable . [4] Its products were also featured in the SkyMall catalog. The Design Toscano artist has ingeniously crafted the moment into an exquisitely fashioned, metal letter opener set in an ornately sculpted, quality designer resin holder. Design - Ridiculous. ADVERTISEMENT. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. I purchased 2 art deco style lamps and one console cabinet. 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