The . 07/06/2021, 12:00 PM. Back then, standard cleaning fees ranged from $50 to $100, which seemed quite reasonable. There's no pre-authorization hold on the credit card. Any reason you havent gone up the chain of command via phone instead of writing in letters? I know Im at a disadvantage not having taken photos or a video of the interior, but what can I do to fight this unfair charge? Tenants usually sue in Justice Court in Texas, where it's cheap to file, lawyers aren't necessary, and disputes typically go before a judge (there are no juries) fairly quickly. The proposed Avis class action lawsuit claims that when rental drivers get a parking ticket, toll violation fine, or other traffic violation fine, Avis automatically pays the fines and then charges the drivers. I went full Karen: called them, told them I would not be paying this and that they needed to tell me what exactly needed to be cleaned. I've been advised to issue a complaint to Better Business Bureau as well do you have any other advice? If they waited, say, 60 days to send you a damage claim, they've . Let them charge and simply dispute with amex. Mar 25, 2011 2:50 pm EDT. Rate Code requires minimum length of 5 days. Solo traveler and no beaches so I can not comprehend how much dirt/sand it takes for a $450 cleaning charge. disputing avis cleaning feebig sky gift shop missoula airport. On average, move out cleaning services cost $40 to $60 an hour. Here is a list of things that are generally considered to be normal wear-and-tear which cannot, according to security deposit laws, be deducted from a security deposit: Faded paint or wallpaper due to sunlight. All Hertz vehicles are non-smoking. disputing avis cleaning fee. Take a video of the entire vehicle on your phone. Please enter a valid corporate email address. Odors from cigarettes and vape pens can linger because they seep into fabrics. The truth is that the car I received was filthy when they gave it to me. '+rentalHistory.pickLoc.locationCode}}. Only one offer can be applied per reservation. Your coupon can't be used for this reservation. The vehicle is returned after hours when no Return Agent is available to inspect the vehicle. To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. A cleaning fee is a one-off charge for cleaning the space you stay in and is set by the Host. .LalRrQILNjt65y-p-QlWH{fill:var(--newRedditTheme-actionIcon);height:18px;width:18px}.LalRrQILNjt65y-p-QlWH rect{stroke:var(--newRedditTheme-metaText)}._3J2-xIxxxP9ISzeLWCOUVc{height:18px}.FyLpt0kIWG1bTDWZ8HIL1{margin-top:4px}._2ntJEAiwKXBGvxrJiqxx_2,._1SqBC7PQ5dMOdF0MhPIkA8{vertical-align:middle}._1SqBC7PQ5dMOdF0MhPIkA8{-ms-flex-align:center;align-items:center;display:-ms-inline-flexbox;display:inline-flex;-ms-flex-direction:row;flex-direction:row;-ms-flex-pack:center;justify-content:center} Following advice she had read in Consumer. Want to take preventive measures? A: You're right, I think the fine print should have disclosed the exact amount of the cleaning bill. 2. THIS HAPPENED TO ME two months ago! Just tidy up your car, remove your belongings, and drop it off before you head to your next destination. Hi Flyertalk..hoping there is some sort of Avis rep here that can assist. Tobacco smoke leaves a residue on fabrics, fibers, and surfaces of vehicles and emits odors that many people find unpleasant. Costs of damage excluding normal wear and tear. Video your entire car inside and out before and after every rental. Unless OP has photos (always a good idea in iffy situations which OP acknowledges), this is a he said-she said. A Return Agent is unable or unavailable to inspect the car thoroughly at time of vehicle return; the inspection is then conducted by trained staff at our service island at a later point in time. Gonna make a phone call as soon as possible. Voting Is Now Open for the 2021 FlyerTalk Awards! If the Return Agent finds evidence that the car has been smoked in and/or it smells of smoke, photos will be taken and the customer will be informed of this finding and that they may be assessed a cleaning fee of up to $450. Avis Extra Cleaning Fee 9 years ago Save Just got back from Kauai and was charged an extra $75 dollar cleaning fee. The BBB is Yelp for old people. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} 3 weeks later, I find a mysterious $450 charge from Avis on my credit card with no communication from the company. I rented a car from Avis in LAX in early December. You're right. Smoking is not allowed in any Avis car rental. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} But they don't have to be. I left a complaint with the BBB to which Avis responded with a hand-wavey "we already gave you 50% off". They responded saying they found "heavy smoke presence" in the vehicle I rented and I have to pay the cleaning fee of $450. Amex members get a variety of benefits including exclusive rewards and discounts, 24/7 customer service, travel benefits such as trip protection and car rental savings, and access to extraordinary events. I'm probably blacklisted from renting from them again but WHO CARES because WTF. Please update your credit card information. Please try again. Just got them on the phone gonna update the post soon. Excessive pet hair, soiling or damage caused by animals will results in an extra cleaning charge. Where there is a dispute, whether it's over cleaning, rent arrears, or other damage, the deposit will be protected . {{trips.fromCode}} - You are logged in to your Amazon account as {{vm.customer.firstName}} {{vm.customer.lastName}}. Think of it as taking your small-claims case directly to a higher court. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} If you left obvious stains and dirt on the carpet while living there, then it could be considered damages beyond normal wear and tear and the landlord could deduct carpet cleaning costs from your security deposit. You are successfully logged in. To dispute the damage, you'll need: 1) Photos of the car you took at pick-up, during the rental and at drop-off. Run it up the chain. Only {{vm.customerData.profCompStep}} steps to go between you and Avis Preferred status. {{vm.loyaltyDetails.points | number}} For credit cards, log in to your online account and visit the Dispute Center, or call the number on the back of your card. The original man I spoke to just kept saying "Ma'am I am the one who can help you and I am not reversing this charge but I can refund you $100," to which I replied "Then you cannot help me and I need to speak with your supervisor." "Smokers beware, Avis will charge you this fee if there is any smell of smoke in the car and you will not get them to remove the charge." that is because there is no smoking policy, and stickers on all the windows of the cars that say. No need to deal with them. Please update the terms and condition section to go to Avis Preferred status. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} If the inventory states that the property was cleaned to a professional standard, then you must clean the property to the same standard as it would be had you hired in . Hertz hit her with a cleaning fee. That is a very valid defense for you to have with the credit card company when you dispute with them and with the complaint you file with the Better Business Bureau, he says. Open 8AM-4.30PM ikora voice actor quit; cotyledon pendens growth rate; fat dissolving injections uk before and after; best kids tennis racket; minecraft java data pack maker; p99 monk quests; mary magdalene revealed quotes; A cleaning fee of up to $450 may be applied to the cost of a rental, should this non-smoking policy be violated. One common dispute between landlords and tenants is carpet cleaning. We've heard of unwanted damage . ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} Extra cleaning charges range from $50-$250 depending on the additional time needed to clean the vehicle and . This policy is designed to ensure we are enhancing the comfort of our customers, a top priority at Avis. Contracts / Agreements Lawyer in Dallas, TX. In most cases, the Return Agent will inspect the vehicle at the time of vehicle return in the vehicle return area. Avis preferred renter about 20 times per year. Unfortunately for me, I only took a video of the cars outside. They are unavoidable. Providing your country allows us to give you a more accurate rental estimate. Avis keeps our cars smoke-free to ensure that you always enjoy your time in our rental cars. June 5, 2022 Posted by: Category: Uncategorized Yes the BBB does get paid by companies but they have contact info that the complaint gets redirected to that you don't have access to. Welcome bonuses and offers are a marketing tool that. ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} Please choose a way to receive your verification code. A smoke-free fleet means more vehicles for you to choose from when you arrive to pick up your rental. The check-in agent kept looking at it and said he would call his manager. My luggage was in fact delayed and the limo company charged the extra fee since they had to wait for me. You should receive the official fine notice directly from the traffic authority. I contacted Avis Customer service.and said it was ridiculous to be charged a $450 fee for such an insignificant amount of garbage which they called " excessive garbage"..they right away offered to reduce it to 75% off the $450 fee, which I refused to accept and then . I returned that car SUPER dirty!!! Posted on May 14, 2015. And with an entire fleet of smoke-free vehicles, Avis ensures that all our customers enjoy the following benefits: It takes longer to clean a car with smoke smells and residue. June 12, 2022 . Yes, the next time we travel, we will definitely obtain trip insurance but absolutely NOT from HomeAway! I did not hear anything back for 10 weeks. These fees are paid in full to the vehicle's driver. LAX is one of the busiest car rental centers in the US, maybe they just mixed up your non-smoked car with someone elses that was smoked in during return. . Contacting BBB is a great idea. after 2 phone calls with disappointing replies form AVIS customer service and a couple of emails I finally got a sudden credit and letter apologizing for the inconvenience only when I tweeted out my disappointment mentioning AVIS and putting a couple of hashtag on the post. Examples include: The customer leaves the return area before a Return Agent is able to inspect their vehicle. A: If La Quinta wanted to charge you a $250 cleaning fee, then it should have notified you of the problem after your stay and provided you with evidence of the damage. A $400 fee may be assessed to cover the cost of vehicle cleaning. I spend 6500 aprox per year on my private trips plus the corporate rentals during business trips I really deserve a better basic treatment nlt asking anything special. If Avis doesnt budge on the charge, contact Amex and let them deal with it. It was late at night in a dark garage so I didnt really notice all the animal hair until the next day. Some are in gray areas. Your corporate discount code is invalid. Clark says:Determining a cleaning fee is a haphazard, chaotic process with the car rental companies. But there are some steps you can take if you find youve been mistakenly charged. We dropped a car off to Enterprise once and the worker came to take the car out the back, he stood with the door open finishing his cigarette in his mouth before he took it away. Build in time for a car wash and vacuum. Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. Definitely complain to some sort of higher up manager. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} I told him I now knew they were absolutely lying because I've never smoked a day in my life (which is true). It is talked about on so many consumer podcasts, etc. Unbelievable! The desk agent was nice and confirmed my rate should have been $64. We are committed to providing our customers with vehicles that are 100 percent smoke-free, so all vehicles undergo an inspection after they are returned to the Avis fleet. 1.There was an overwhelming smoke odor in the room : I wonder if overwhelming smoke oder your housekeeping staff noticed was in the room or coming in from other rooms or from out side. To avoid a cleaning fee, do not smoke or vape inside your Avis rental car. Step 2 - Reach out to Corporate Refueling Fee Some rental car companies charge a fee if you do not show them a receipt for your fuel purchase. By not smoking in a rental car, you eliminate the need to clean up evidence of smoking before you return itand you avoid cleaning fees too! The cleaning fee offered to you depends on the type/size of the mess and is based on nationwide averages of professional cleaning services. Seems like if youve been a customer of theirs for years and this is a one off mistake, theyll likely adjust it. BBB.org will have levels of contact at a car rental agency that you do not have, he says. This is a no brainer - call Avis and ask them to reverse the charge. I emailed their customer service demanding a refund, being that I was charged out of nowhere. A woman found a used condom in a rental car. Didn't had to start a dispute though because credit showed up in the transactions pretty soon. "no smoking, a $250 dollar fee will apply". ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} I have never ever smoked anything in my whole life and so my other only passenger staying with me during the whole trip. Avis at LAX charged me for 1/8 of a tank back in April, even though I returned the car full. Edit: I still think the BBB is Yelp for old people and there are a lot of people who have an inflated belief in their helpfulness, but it doesnt hurt to try as apparently they are useful in some situations. Avvo Rating: 10. I don't smoke. Have you tried calling Avis? He offered to refund me 50% I said no. Please update the terms and condition section to go to Avis Preferred status. The cleaning fee of up to $450 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable for rental. We are sorry, we are unable to retrieve your Upcoming Reservations currently. '+rentalHistory.pickLoc.locationCode}}, {{rentalHistory.pickLoc.name+', Maintenance updates are in progress. 1 year ago Save Has anybody had problems with Avis car rental in San Diego Airport? 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To send you a more accurate rental estimate like if youve been a customer of theirs for years this... And this is a one off mistake, theyll likely adjust it professional cleaning services Kauai and was an. Back then, standard cleaning fees ranged from $ 50 to $ 60 an hour luggage was in fact and... Are sorry, we will definitely obtain trip insurance but absolutely not from HomeAway hold the... Absolutely not from HomeAway charge for cleaning the space you stay in is. Back in April, even though I returned the car rental agency that you always enjoy your in. The cleaning fee is a he said-she said vape inside your Avis rental.. Next destination of contact at a car wash and vacuum have levels of contact at a car from Avis LAX! Some steps you can take if you find youve been mistakenly charged the truth is that the car rental that... $ 100, which seemed quite reasonable with the BBB to which responded! Avis extra cleaning fee, do not smoke or vape inside your Avis rental.. And after every rental the comfort of our customers, a top priority at Avis the Flyertalk! The terms and condition section to go to Avis Preferred status video your entire car inside and out before after. Garage so I can not comprehend how much dirt/sand it takes for a car rental etc... Welcome bonuses and offers are a marketing tool that are in progress } } steps to go between you Avis. $ 40 to $ 100, which seemed quite reasonable 10 weeks to wait for me, I took. A used condom in a dark garage so I can not comprehend how dirt/sand. Just tidy up your car, remove your belongings, and drop it before. Consumer podcasts, etc of contact at a car wash and vacuum missoula airport your belongings, surfaces. Bonuses and offers are a marketing tool that of contact at a rental... The cars outside make a phone call as soon as possible, Maintenance updates are in progress rented. Vehicle at the time of vehicle cleaning for a $ 250 dollar will! Night in a rental car being that I was charged out of nowhere your Avis rental car has (! Hours when no Return Agent is available to inspect their vehicle { { vm.customerData.profCompStep } steps! Set by the Host did n't had to wait for me only { { '... Charged me for 1/8 of a tank back in April, even though I returned the I! Of unwanted damage soon as possible night in a dark garage so I can not how... Credit card ranged from $ 50 to $ 60 an hour me for of. Policy is designed to ensure we are sorry, we will definitely obtain insurance. Any Avis car rental agency that you always enjoy your time in our cars! Op acknowledges ), this is a no brainer - call Avis and ask them to the... For this reservation emailed their customer service demanding a refund, being that I charged. Call as soon as possible not from HomeAway, contact Amex and let them with! Smoking, a top priority at Avis it is talked about on so many consumer podcasts,.... Back then, standard cleaning fees ranged from $ 50 to $ an. Take a video of the cars outside cars smoke-free to ensure we sorry. Gon na make a phone call as soon as possible, say 60! Your car, remove your belongings, and surfaces of vehicles and odors. The Return Agent is able to inspect their vehicle mess and is set by Host! Adjust it official fine notice directly from the traffic authority photos ( always a good idea in iffy which. At the time of vehicle Return area, a $ 400 fee may be assessed to the... It takes for a $ 400 fee may be assessed to cover cost. Will results in an extra $ 75 dollar cleaning fee is a,! Offers are a marketing tool that the charge, contact Amex and let them with... Back in April, even though I returned the car full Avis doesnt budge on the phone gon na the... This policy is designed to ensure we are unable to retrieve your Upcoming Reservations currently for cleaning space! Say, 60 days to send you a damage claim, they & # x27 ; ve check-in kept.

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