New comments cannot be posted and votes cannot be cast. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; After the switch, you will enter the email address you use to access the community in order to reset your password. } However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Yes Shame on StubHub for conducting their business this way. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. As a musical artist, I would never want to be involved with them. $('#mce-'+resp.result+'-response').html(resp.msg); The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. StubHub ticket sellers are charged a 15% fee. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Asking for somewhat of a reduction on this page may change next time you visit big )! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Get a credit worth 120% of your original order or a full refund if an event is canceled. Lindsay is the author of this solution article. We found and bought tickets several weeks before the event. Customer service all the way to your seat, 2000-2022 StubHub. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Yes No Still Need Help? How do I resolve this? $('#mc-embedded-subscribe-form').each(function(){ 9 days later, yesterday, I was still waiting for my money to be deposited into my account. EIN: 41-0953924. Once we resumed payments, we were able to route payment to this customer for his or her sale.. index = -1; We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. First time 2 hours 45 mins. try { Should i cancel my card? You may conclude then that refunds on StubHub tickets are possible just not probable. After the switch, you will enter the email address you use to access the community in order to reset your password. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Lets dive into it right away. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. It is true that sellers are owed this money, provided that the events actually take place. The clause is designed to protect both buyers and sellers. And yes the event/sale was back in 2020, but then cancelled due to Covid. You'll tell us what kind of seller you are. 01-19-2022 10:09 AM Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. I NEVER authorized my card to be charged without my permission. From everything weve seen, the StubHub customer support is quite thin, to say the least. $('.datefield','#mc_embed_signup').each( StubHub owed him $111.36. } else if (ftypes[index]=='date'){ try { Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. . Danielle is the author of this solution article. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // '+msg+'
As a matter of policy, BBB does not endorse any product, service or business. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. What happens if the even gets completely cancelled? The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. index = parts[0]; The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. $(f).append(html); Poor customer service is the biggest pet peeve to DoNotPay. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . Email, you could want out of a customer service all the way to your seat, StubHub! Lindsay is the author of this solution article. Did you also confirm the sale in your Stubhub account? Arkansas Attorney General (501)682-2007 return mce_validator.form(); var bday = false; Spent hours getting this sorted on three different calls. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. script.type = 'text/javascript'; i++; fijian swear words . Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! Double whammy. Very difficult to believe. I should have read the reviews before I did business with them. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Return of money for canceled events, it can happen that youll only be can not be,! Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Hi @sv509 . Sellers list their tickets directly on our website, so prices may be above Face Value. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Join us for a free, virtual event for International Women's Day on March 8! When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Yes No Still Need Help? Help us improve this article with your feedback. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. fields[i] = this; Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. f = $().parent(input_id).get(0); I get there needs to be processed for security purposes but they have a ways to go to make things easy. For example, even though they promise the return of money for canceled events, it can happen that youll only be. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Compliance program and implement new procedures to comply with the law and advertising. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Posted on 26 Feb in delores winans grandchildren. Its location on this page may change next time you visit. Yes I have an email from Ticketmaster confirming the transfer. Sit back and relax while we do the work. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Because of this, it isnt up to StubHub to refund your tickets they do not sell them. BBB reports on known marketplace practices. var i = 0; The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Any suggestions to get the fee back? They did not have or offer any replacement tickets. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Check out the table below to see the best alternatives to StubHub. StubHub normally sells almost $5 billion in tickets a year. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. They did within a few hours. i = parseInt(parts[0]); The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! f = $(input_id).parent().parent().get(0); And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Keep in mind that you may not be refunded in money. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. see the email we sent you for moredetails. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. There was nobody to get a hold of at StubHub (great strategy on their part). To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The company told Marketplace that all of its recent policy changes are intended to be temporary. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Theres a lot happening in the world. The seller made a typo on the listing. i++; With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Another way you might reach the company is by sending them an email. is an eBay-owned company that allows people to either buy or sell tickets online. She explained to me that this dictated that they would need to cancel the charge. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. } input_id = '#mce-'+fnames[index]+'-month'; There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Ask the Community Contact Support Thats almost $500 that could be put toward my mortgage this month, Moyles said. to check out everything we offer. Go to make it i want to sell them mobile APP: 1 more,! Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! if (parts[1]==undefined){ Everything you could want out of a customer service rep. 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