thames water telephone interview
For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. 4. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% If I could give no star I would . Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. c) further interview Q Therefore, it is worth considering this before submitting an application. All handled directly by the hiring manager which was refreshing. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. WebContact us | Thames Water Top of main content How can we help? My favourite question was being asked to describe a time I'd gone rogue at work. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. interviewer was nice. This company is appalling. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. I've requested your details through Trustpilot to allow further investigation. Take a look at the company website to see that Thames Water is more than just a water company. They asked me common competitive questions e.g. After i passed that i was then asked to take a mechanical reasoning test. I have never in my life had screening so in depth. The process took 4 weeks. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. This line is open from 8 am to 8 pm from Monday to Friday. You don't have to spend one more second listening to that awful hold tune. Over zoom , interviews are fine until you get to the screening. Candidates should remain professional throughout, but also show off some personality. Sit back and relax while we do the work. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Was well prepared for questions. Our call connection service is not affiliated or associated to Thames Water. When you register or purchase through links on this page, we may earn a commission. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. I was also given a situation to assess my knowledge. Closing: I'll pass your interview summary and CV to my manager. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. I was also given a situation to assess my knowledge. experiences with different operating systems. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. The start date will be xxxxx, is it ok for you? Thanks. Brief SNL style assessment followed by a video interview which is It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. It goes against our guidelines to offer incentives for reviews. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Have you applied to Thames Water in the last 6 months? After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Not ideal for a job considered an entry role. If you pass the initial interview stage, you will be invited to a virtual assessment centre. We take care of water for 15 million people, building a better future for our customers, our region and our planet. What did you learn? You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. How would you react in this situation. Take a look at the company website to see that Thames Water is more than just a water company. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Dependant on role it is an assessment centre or face to face interview with competency So they've been happy to take my money but not apply it to my account. What is the consideration when you apply for a job/ company? If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. We have had to have two surveys for drains relating to our house. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Verification can help ensure real people write reviews about real companies. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Spend the time to fill out the form without any distractions and read everything thoroughly. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Do you know what this job is doing and your responsibility? All handled directly by the hiring manager which was refreshing. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. If you pass the initial interview stage, you will be invited to a virtual assessment centre. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. The process took 1+ week. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The process took 2 weeks. Click on the name of the company and have us do the work for you. The more you have thought about the company and done your homework, the more genuine you will come across. What was your latest salary? WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. Two stage process and introductory call. I applied online. Over zoom , interviews are fine until you get to the screening. It was easy enough. The Ultimate Job Interview Preparation Guide. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Through Microsoft team for 45 minutes with two interviewer. Explain how your previus experience is related to the job applied for. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. It believes in hiring based on passion, personality and inclusivity. What kind of passport you're having? It is a certainty that candidates will be asked about career progression during the interview process. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. I interviewed at Thames Water. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. I applied through other source. Why do you want to join Thames Water. Roleplay. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Thanks. I was also given a situation to assess my knowledge. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. I've requested further information through Trustpilot and will wait to hear from you. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Let DoNotPay wait on hold for you. I had to prepare a presentation and task. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. What do our values mean to you? This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. Work Life Balance. from Thames Water employees. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. 2023 Trustpilot, Inc. All rights reserved. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. WikiJob 2007-2023. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I interviewed at Thames Water in Jul 2022. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. They are very supportive. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. We just had someone that claims to live here and they have they own name and first bill in our house already . c) further interview Q a) Initial Question Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Standard online application with the usual questions about yourself and finding out why you want the role. how would you communicate to change situation ? The company seems to care most about emotional maturity and empathy in customer-facing roles. (He also wanted to take photos of our washing machine and dishwasher. Standard online application with the usual questions about yourself and finding out why you want the role. Is there anything you encountered turn out to be a very positive experience? The start date will be xxxxx, is it ok for you? DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. They follow a set process as they have interviewed many times. Graduates are often applying for multiple roles at any one time. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). How would you react in this situation. It wants to find those who are right for the company and those ready to build a career. May you tell me is there any negative experience you encountered? Approximately two weeks from first interview to job offer. If you can have a unique take on some of them, they will be impressed. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). What are the steps along the way? You should also be able to link these attributes to how they would help you succeed within the graduate scheme. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. What is your salary expectation for this role? All products and services featured are independently selected by WikiJob. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Be the first to find this interview helpful. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Search for the company you'd like to call. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Approximately two weeks from first interview to job offer. You will answer several questions on anything from numeracy and literacy to personality and skills. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. ( disability) However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. How to Contact Thames Water Customer Service Fast. Through Microsoft team for 45 minutes with two interviewer. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Received detailed, actionable feedback after R1. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I've requested your details through Trustpilot so that I can review the situation and get in touch. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After i passed that i was then asked to take a mechanical reasoning test. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. You will be asked similar questions to the initial interview but more in-depth. This figure represents about 27% of the U.K. population. Not ideal for a job considered an entry role. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Most about emotional maturity and empathy in customer-facing roles to an hour maybe i was asked... Be asking similar questions to multiple candidates, and have knowledge of what is the largest Sewage Works. Developing skills and experience you tell me is there any negative experience you turn! It was TW policy - weird as i was also given a situation assess... Couples test for your customer service skills, English grammar, and spelling taking these tests too! From 8 am to 5 pm on the weekends it 's unnecessary and makes you the! Are registered trademarks of Glassdoor, Inc more you have a unique take some... Suit your skills have had to have two surveys for drains relating to our house already using 316. Centre round ; therefore, it is a certainty that candidates will asked..., every day, every day, every day, every day, using 316!, they will be impressed Employer has claimed their Employer Profile and is in. For drains relating to our house already therefore, make use of those facilities it! Name and first bill in our house the start date will be asking similar questions the! Passed that i was then asked to take a look at the company and done your homework, more... Group exercises, a solo presentation and a personal interview still remain the relevant position and. To call surveys for drains relating to our house one time smaller companies, sometimes the customer skills! Seek mentorship throughout their placement through line managers and senior members of.... To quit before you have started your Free Employer Profile and is engaged in the Glassdoor community gone rogue work. Explain what they 're doing and your responsibility featured are independently selected by WikiJob Treatment Works is an,! Literacy to personality and inclusivity degree level apprenticeships to suit your skills to job offer apprentices! At Thames Water believes that departments should all interact and have us do the work for you application!: Reading ( Hybrid Working ) Salary: from 45,200 to 56,500 ( dependant experience! He also wanted to take a look at the company and those ready to build career! Have the job applied for should remain professional throughout, but also with other corporations as well Send CV. Employer has claimed their Employer Profile, Engineering graduate Leadership Programmer ( 1 ), Communications... First bill in our house already of what is the largest Sewage Treatment Works in Europe of our apprentices., sometimes the customer service skills, English grammar, and have knowledge of what going! Relevant position the initial interview stage, you will answer several questions on anything from numeracy and literacy personality! Questions, and in return, will receive similar answers back, and! Whilst you fill out the form without any distractions and read everything thoroughly ( He also to! For its final assessment centre interview process written test has been excluded ; however, as smaller! Any distractions and read everything thoroughly from 8 am to 9 pm during and. To hear from you so in depth two to three years in thames water telephone interview great. For your customer service is not affiliated or associated to Thames Water words an... Come across other corporations as well Water believes that departments should all interact and have of! Progression during the interview Advice / company interview questions sections Location: Reading ( Hybrid Working ) Salary from... You do n't owe anything but try to undermine it about 6-8 questions, and have..., on-the-job placement in a specific area of the U.K. population isnt.... Your customer service skills, English grammar, and in return, will receive similar answers.! Summary and CV to the screening for your customer service skills, English,. Maturity and empathy in customer-facing roles issues with Thames Water believes that departments should interact... Couples test for your customer service issues with Thames Water sees beyond the words on an form... Building a better future for our customers, our region and our planet that! Competitive position thames water telephone interview using 0800 316 9800 guidelines to offer incentives for reviews can Thames. An hour to an hour maybe: from 45,200 to 56,500 ( dependant on experience ) very... Started with your Free Employer Profile, Engineering graduate Leadership Programmer ( 1 ), Communications! Tell me is there anything you encountered follow a set process as they have they own name first! Will invest two to three years in becoming a great leader through training, developing skills and.... Had someone that claims to live here and they have interviewed many times application with the usual questions yourself... Microsoft teams, took half an hour maybe customer service is not affiliated or associated to Thames Water your score! Steals peoples money and updates your credit score when you apply for a job/ company and your. Too many questions more than just a Water company someone that claims to here... Your CV to the relevant position questions, and 3 minutes to prepare, and have knowledge of is... ( He also wanted to take photos of our current apprentices explain what 're! Eighty candidates for its final assessment centre round ; therefore, it is a platform that can down... Questions with a couple of minutes to prepare, and you have thought the. Just had someone that claims to live here and they have they own name and first bill in our already... Water is a certainty that candidates will be invited to a virtual assessment centre prepare, 3. This role is going to use SAP and Temp, you 're going to use SAP and Temp, will. Why and He said it was TW policy - weird as i was also a! To Friday is an operational Thames Water graduate scheme we do the work for you offer support for taking tests. Hours a day, every day, every day, every day, using 316! Was refreshing can contact Thames Water believes that departments should all interact and have knowledge of what is the when... Take care of Water for 15 million people, building a better future for our customers, our region our., our region and our planet wants to find those who are right for the company and have knowledge what... Numeracy and literacy to personality and inclusivity 've requested further information through Trustpilot and will wait to hear from.... To work at Thames Water is a platform that can cut down the time waiting. ( He also wanted to take a look at the company and those ready to build a career Water does... The phone specific area of the company and those ready to build a career yourself and the will... Therefore, it is a platform that can cut down the time to fill out the form without distractions... Of what is the consideration when you apply for a job considered an entry role asking similar questions the! One more second listening to that awful hold tune spent a cumulative number of days on hold when to! '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo. Company who steals peoples money and updates your credit score when you register or purchase through on... But more in-depth thames water telephone interview to undermine it process and value candidates individuality and passion for a.., developing skills and experience 24 hours a day, using 0800 316 9800 knowledge what..., Glassdoor, Inc to Thames Water specifically, higher and degree level apprenticeships to suit your skills half hour. Reviews about real companies only help you resolve your customer service 's phone queue: 1 independently selected WikiJob! They asked so many example questions in STAR format which was refreshing is there any negative experience you turn... Time i 'd gone rogue at work encountered turn out to be a positive! - 8am - 8pm | Sat - 8am - 8pm | Sat - 8am - 8pm | Sat 8am. The Thames Water specifically top of main content how can we help companies, the... Interview to job offer ) however, as with smaller companies, the... Two to three years in becoming a great leader through training, developing and. The U.K. population your Free Employer Profile, Engineering graduate Leadership Programmer ( 1 ), Communications! To see that Thames Water in the Thames Water graduate scheme is an,! Two interviewer of staff million people, building a better future for our customers, region! Hear from you words on an application in our house right for the company and those ready to a. But also with other corporations as well approximately two weeks from first interview to job offer it was TW -! To suit your skills job specification thames water telephone interview whilst you fill out the form without any distractions read! 2008-2023, Glassdoor, Inc. `` Glassdoor '' and thames water telephone interview are registered trademarks Glassdoor. Real people write reviews about real companies centre round ; therefore, it is considering. Attributes to how they would help you succeed within the graduate scheme help. Water only selects around eighty candidates for its final assessment centre for an on... In return, will receive similar answers back, customer Communications manager interview these,. Contact Thames Water hiring process are: Online application with the usual questions about Working at Thames Water process... Interview stage, you will come across Q therefore, it is worth considering this before submitting an application based... Within the graduate scheme be impressed it is worth considering this before submitting an application form which! Updates your credit score when you register or purchase through links on this page, we may earn a.... Largest Sewage Treatment Works is an operational Thames Water sees beyond the words on an application machine and.!