These studies surprise many people, but only those people that arent in sales. Unveil the responsibilities of business towards the general public, customers and employees using these code of conduct PPT graphics. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. An efficient salesperson would rather understand the customers needs and demands and develop a solution that customers can significantly benefit from. It needs to be implemented from every facet of the organization. The SlideShare family just got bigger. CUSTOMER RIGHTS & MARKETER Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. Slide 12: This slide depicts Business Ethics Key Drivers. Bishnoi SALES MANAGEMENT: AN OVERVIEW STRUCTURE 1.0 Objective 1.1 Introduction 1.2 Definition 1.3 Benefits of selling activities 1.4 Elements of sales management 1.5 Objectives of sales management 1.6 SMBO approach 1.6.1 Process of SMBO Slide 10: This slide represents Business Approach to Ethics & Social Responsibility displaying- Business Ethics Needs, Business Ethics Key Drivers, Business Ethics Needs & Drivers. As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. All our content is 100% compatible with Google Slides. And to make it come into effect, one must train and motivate their sales teams to adopt ethical sales practices. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. World's Best PowerPoint Templates - CrystalGraphics offers more PowerPoint templates than anyone else in the world, with over 4 million to choose from. It appears that you have an ad-blocker running. School Hang Seng Management College Course Title BUS 3004 Uploaded By AgentKnowledge12214 Pages 31 Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Customers may not know that their special request could get the salesperson in trouble and the request may be reasonable, just against company policy. The objective is to balance the company purpose with the personal needs of people. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'b91f6ffc-9ab7-4b84-ba51-e70672d7796e', {"useNewLoader":"true","region":"na1"}); One of the greatest obstacles to upholding sales ethics is taking a "sales by any means necessary" approach. Companies that have solid policies, easily available documentation on policies and procedures, and training for all employees on those policies can, rightfully under the FSG, claim that any unethical employee was acting against company policies and on his or her own, should anyone file charges against the company. Increased revenue by 35% first year with company. Slide 16: This slide depicts Forces that shape Business Ethics. Whether your customer experiences a delivery delay, quality issue, or product change, getting ahead of the issue and communicating the circumstances to your customers head-on can help them find an alternate solution and maintain their trust. One similar and common practice is to have an ethics office, charged with investigating any complaints. Copyright 2023 by Snov.io. Markets present a clash of interest between various players. ", "Snov.ios Email Finder reduced the time it took us to find email addresses by almost 50% and the lead generation efforts by 20%. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. Accessibility StatementFor more information contact us [email protected] check out our status page at https://status.libretexts.org. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. In addition, sales managers have to be aware of laws such as the Universal Commercial Code and others that govern sales transactions. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Ethical sales and marketing behavior - behavior that is both legal and morally acceptable - plays a critical role in forming, maintaining and sustaining long-term customer relationships. Adept at driving increased revenues through the identication of new sales opportunities. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. Ethics in Selling Doing so can lead to disappointment and distrust with the customer if and when they do decide to buy from you. However, how you handle objections can make or break your ethical selling efforts. About. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Slide 26: This slide displays Responsibility to the General Public. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Slide 42: This is Thank You slide with Address, Contact number, Email address. Salespeople often work in the field and are therefore not under constant supervision. Free and premium plans, Operations software. These were not created just because of salespeople. SlideTeam added 2328 new products (e.g. Slide 33: This slide shows Clustered Bar with product comparison. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. In most instances, the customer can cancel the order with no penalty unless accepted. State your Company name and begin. ETHICS IN PRODUCTION. Click here to review the details. ". Rewards can be in the form of weekly/monthly/quarterly awards, recognitions, incentives, or at least praise words. Macro and Micro environmental factors of marketing with respect to education bussiness disaster My Nursing Experts.docx, business template My Nursing Experts.docx, BUSS322 Kaplan University Motivation for Employee Performance Paper.docx, Business SAT marketing homework help.docx, BUSN319 DeVry University Week 4 True Fitness Center Marketing Plan.docx, Business types of corporate social responsibility.docx, Business report Telecommunications Engineering homework help.docx, Business Research for Decision Making db4.docx. Slide 17: This slide represents Ethical Awareness Framework. 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With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. Do those sales managers assign new salespeople to the accounts? Click here to review the details. How to incorporate an ethical culture in your sales team? You need to understand the features of your competitors products and what sets your offering apart. Your code of ethics for marketing and sales can include: Your business values. 13.4 Ethics in Sales and Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. You can read the details below. Assign realistic sales goals. Creating a space where employees can have a transparent conversation is crucial. Describe steps that companies take to ensure ethical sales activities. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Sales managers face the same challenges in managing salespeople that all managers face. Present the key drivers of ethics such as customer pressure, globalization, investor demands, marketplace competition, and corporate scandals. A good second step is to train all salespeople and sales managers on the policy. Topic 10 Ethics in sales force management (ppt video.ppt - Topic 10 Ethical Issues in Personal Selling and Sales Force Management The likelihood of Topic 10 Ethics in sales force management (ppt video.ppt -. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. Communication principles. Slide 2: This slide displays Content of the presentation. Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. Comfortable multitasking and working under stressful situations. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. fPersonnel Recruiting highly qualified people for sales position and the often-lengthy training programs needed to bring new salespeople up to speed on knowledge and skills. Move from untruth to truth. UNETHICAL MARKETING ADS. Do you need to modify the previous script, or does it still work? Subscribe to the Sales Blog below. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. While it may be tempting to defer responsibility to save face, being accountable for your actions and offering a solution to remedy the situation is a more ethical approach. Slide 41: This is Venn slide. Present your business strategy, vision, recommendations, and more with this strategic planning template. Called in todays terms bait and switch. The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. Chances are you wouldnt, but unfortunately, buyers do associate these words with salespeople. Copyright 2023 SlideTeam. By accepting, you agree to the updated privacy policy. As a result, youll build an undivided trust and loyalty with customers, as theyll understand your attitude and the value of your offering. By exhibiting ethical behavior and selling with integrity. Use our Business Ethics Powerpoint Presentation Slides to effectively help you save your valuable time. Managerial ethics Functional areas of Ethics and Miscellaneous Ethical issues in Business, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Common business ethical issues in massage therapy, Ethical and legal consideration in RETAILING, Presentation on importance of business ethics for managers. The third issue is tough for salespeople because there are two factors involved: a possible violation of company policy and providing an unfair advantage to one customer. Agree to the general public, customers and employees using these code of conduct PPT graphics Thank! Hand in making your writing assignments - visit www.HelpWriting.net for more detailed information helping businesses grow do... Magazines, and more with This strategic planning template the organization business values when they do decide to buy you... Drivers of ethics such as customer pressure, globalization, investor demands, marketplace competition, and scandals! The skills-based ethics in sales management ppt of selling and the approaches used by successful sales organisations continues helping grow... Libretexts.Orgor check out our status page at https: //status.libretexts.org motivate their sales teams to adopt sales., Email Address 100 % compatible with Google Slides, how you handle can... 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