62 0 obj <> endobj xref 0000550657 00000 n The cancellation insurance is not valid if you cancel your trip less than 24h to departure. Photo: Courtesy of Viking Cruises. When changing the content of your booking, the terms and conditions may change. Just by moving back one year. It may have been the day before Christmas, Clancy said, but our timing was impeccable. By mid-2021, the cash collected and rolled forward in 2020 will be gone. The final port of call is Amber Cove. This is one of those *truly* once in a lifetime events. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. (final payment date on Dec 2, 2020). When youre sitting in the Explorers Lounge perusing vintage maps or enjoying a thermal bath on the spa deck, youll know why Viking Cruises are held in such high regard. Maybe they'll just deploy her to the Caribbean or Med in the winter months. 100% of Full Fare. Then came more news: three guests aboard had tested positive for COVID-19 and were moved into isolation. In other words, we have quite a bit of extra value in the hopper for the rebooked cruise. We'd been booked on Tulipsand Windmills for this past April. Second, other markets --AU, NZ, UK, etc-- have different rules. Given what is at stake (a lot of money! I will be 72 by then and while I was planning a trip since september, 2018, my husband passed away, I changed the trip. By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. First, remember that once a voucher, always a voucher. 0000562482 00000 n My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). My other consideration at the time was I had bought A LOT of stock in four cruise lines after they went in the toilet due to covid, so I figured I had enough at-risk without risking a non-public company going BK. tX/a(c`:'z}c l~&9p!Dfe9 These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. Personally, I think it depends on how much you have tied up in vouchers. We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. We rebooked for July 2021. Brian Thomas is a professional writer with over 15 years of experience. The companys ships employ a unique modernist aesthetic that simply feels different from what youd get from Carnival, Royal Caribbean, or any of the other industry leaders, and their approach has paid dividends. We had tickets for a Nov. 2020cruise. Too much to expect I imagine. We wanted our cash back, rather than a credit,because all cruise lines were on shakey financial ground then (and still are). The cruise will start in Miami, Florida, where guests will embark on February 17, 2024. 0000057816 00000 n Once you choose a voucher, it remains a voucher until it spent or expires. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland, Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302, 10% the price of the trip, minimum SEK 200 / Euro 20, 25% the price of the trip, minimum SEK 200 / Euro 20, 95% the price of the trip, minimum SEK 200 / Euro 20. It is basically like starting over. When it got cancelled we booked a different cruise and had enough credit to book a suite. He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. 0000658714 00000 n Purchasing a solid cruise insurance policy is an essential component of planning at this stage of the game. It is an extra consideration above the 125% and I can't say how they will handle it; I haven't seen it mentioned here. . Thanks for your help-. We were able to change our flights with no issue. Even the taxi drivers at that time were pro US because Trump had just taken action against Syria's Bassar al-Assad. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. Our original voucher was "reissued" as a new voucher with new numbers, amount based on the very original amount spent for 2020. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. When the 23 WC was posted, we again moved from the B2B to the WC. Baggage & Personal Items Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. It serves little purpose in this crazy world. 0000562812 00000 n The worst thing you can do is clutter up your quarters with unnecessary items. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. I think if the rebooking cancels it will be time to bail. To be entitled to a refund, cancellation must be done according to the conditions below. If youre on an ocean cruise, you can actually take a tour of the bridge and galley, but youll need to act quickly in order to get a spot. These are limited capacity and can only be booked once onboard, so talk to the guest services team once you arrive and watch your Viking Daily newsletter to make sure you can secure your spot.. By means of several inquiries to Viking Social ([email protected]) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. (There were 445 crew members aboard to look after us.) In other words, youll have plenty of opportunities to expand your knowledge of world cultures. For instance, the Easy package now costs 273, or $322, for a cruise . Our original Viking cruise was booked for July 2020. Once you hit the 120 day mark, the 'penalty' phase kicks in and determines the mix of cash and vouchers for your refund. Two months from now I get the magic e-mail telling me they are canceling my cruise. Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. b ` endstream endobj 63 0 obj <>>> endobj 64 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>>> endobj 65 0 obj <> endobj 66 0 obj <>stream plus 125% of any further payments you have made to the second cruise? You can expect to pay several thousand dollars for your trip (although rates vary greatly by route and month), which seems costly compared to the $500-600 rates youd find from other cruise companies. And a few days in Barcelona pre. 0000018000 00000 n You haveto make sure you dothis right to be covered, the policies have a few loopholes. Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. I was then told that my remaining credit could only be used before the cruise sailed, that I had been "mislead" in regard to unused credit turning into OBC once the cruise commenced. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: I know I am never going to please everyone with my choice, and to those who I have disappointed, I do apologize., However, I think the itinerary and the ship will provide us with a wonderful time, and it will be the first time I have ever had a cruise formally known as the bloggers cruise on this wonderful vessel.. Wish to cancel a cruise booked with a voucher? Risk-Free Guarantee: How it Works. `)Y If you have booked a bus connection to your trip, the departure time is when the bus departs. The 125% voucher is available only if Viking cancels. They are as scared as we are of covid. CC Help Jenn Known initially as Bloggers Cruises, the FFS cruises were created to bring together John Healds blog followers and give them a chance to cruise together and have fun. Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. 0000562743 00000 n It's beginning to look, to me anyway, like those of us who opted for vouchers and rebooked a 2021 or beyond cruise made an unwise choice. Also, any related transportation expenses due to a life-threatening situation may be covered. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. Also - I LOVED the shopping in Dubai. Unable to find a cruise to your liking? Amber Cove is crammed with watersports activities, Royal Caribbean Makes Major Updates for Loyal Guests, Holland America Line Gears Up For Alaska Travel Expo, Princess Cruises Enhances All-Inclusive Packages for Passengers, Carnival Cruise Line Sends Extra Reminders Before Spring Break. We "lost" the first time and "won" the second time. Change of reservation means a change of date, route, number of passengers, car parking etc. During our visit to Santorini which was as uncrowded as cruise director Clancy had predicted activities were naturally outdoors. As such, guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we implement our overall program. Another essential download is the Viking Voyager app, which lets you see daily events, plan your cruise program, and book shore excursions, spa appointments, and dinner reservations. 0000008306 00000 n No deductions are made of boats, those will be returned to your boat balance once you have made your refund application. For detailed instructions, please contact Viking Line office per email. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Isnt it funny. There are two matrices depending on the length of your voyage. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, After 24 months, if you are unable to use your. WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp. (confession: I did not know what to expect - would I be kidnapped?). Right now we are on the Buenos Aires to Barcelona cruise March 17-Apr 7, but with what's going on in South America, I am having doubts that the entire SA portion (Nov to March) for the Jupiter will happen. We have trip insurance, but I believe it only covers cancelation due to medical reasons. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. Cruises that have been started does not provide a refund. CC Help Jenn 0000003206 00000 n Travel + Leisure magazine may receive compensation for some links to products and services on this website. (I saw less mask slipping in my whole week on the ship than I do during a typical subway ride in New York.) I, and my TA, asked the question every which way and the answer was always the same. We'll send you a weekly newsletter to your inbox. 119-90. The additional 25% is incentive for guests to leave their money with Viking. In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. We held off canceling, paid off all three cruises as well as booked shore excursions and Silver Spirits in anticipation of Viking cancelling. Office have also issued, and will continue to issue, advice which applies to cruises. Valid for trips booked from April 2nd 2019. 1 to see and shop Dubai again. I had picked another cruise, and all our perks, and there were a lot of them, transferred, as did our $1000 deposit. And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. I do note the voucher is transferable, but I don't really want to go into the cruise sales business. Given the world situation, we just cancelled that cruise and rebooked for summer 2022 same itinerary. Fortunately, thats not the case: Typical Viking ships are significantly smaller than the ships of major cruise lines, which ensures that theyre able to enter smaller ports. 0000002092 00000 n Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. ex: The best boulangerie in Paris has an outpost in Dubai. The following day the ship will call to Aruba, a beautiful island home to some of the Caribbeans most beautiful beaches, including Eagle Beach and Palm Beach. The 'Viking Venus' at anchor in Santorini. You can submit your application for reimbursement in connection with the cancellation via internet or later by visiting. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream We applied the credit for a Nov. 2021 cruise, fingers are crossed about this one. It was the night before we arrived on one of Greece's most iconic islands, and cruise . Each stateroom on Viking Longships and Vikings ocean ships have a refrigerator, and a corkscrew is also available onboard.. By And even if youre extremely particular about your shampoo, you dont need to bring any onboard. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. The hotel staff was amazing and took extreme pride in their role and work. Thank you Peregrina this is very clear and will be very helpful. On the morning of Dec. 26, we arrived as scheduled in Valletta, Malta, docking within view of the gorgeous old city. Service or handling fee and cancellation insurance are not refunded. As an alternative to reimbursement of cancelled trips more than 24 hours before departure, you can in some cases change the date of travelling or have the money deposited for a new trip within 6 months (12 months for cancellations from 15th of March 2020 and onwards). For example, each river cruise has two 445-sq.-foot Explorer suites with private wraparound verandas, floor-to-ceiling glass sliding doors, individual climate controls, and a roomy wardrobe. We are thinking of cancelling the trip. 62 50 Ocean cruisers wont want to miss out on Torshavn. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I canceled just before they did , and I received my 50 percent refund. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. With The Italian Lakes, post. 0000550485 00000 n The realities of cruising amid sudden COVID-19 surges. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. booked the Med Odyssey for 9/28/22. We want to inspire you to explore new destinations, discover new experiences and savor the journey. Vouchers and refunds are based on the amount you paid Viking after any discounts. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. I hope it survives and is not bought out. Certainly that is often true, but how will we get through this crisis if everyone is just simply mad? If youve cruised before, you know that Viking cruises arewell, expensive. Plus 25 percent I bullied them into until it spent or expires what expect! Look after US. n Purchasing a solid cruise insurance policy is an essential component of planning this! I do n't really want to miss out on Torshavn new destinations, discover new and... Explore new destinations, discover new experiences and savor the journey may be covered in Paris has an outpost Dubai! # x27 ; at anchor in Santorini anticipation of Viking cancelling cruise and rebooked for summer 2022 same.... Their hands, following social distancing measures, and my TA, the... Drivers at that time were pro US because Trump had just taken action against Syria 's al-Assad! Before we arrived as scheduled in Valletta, Malta, docking within view the... To book a Suite the course of the rebooking cancels it will gone... Change of reservation means a change of reservation means a change of date, route, what happens if a viking cruise is cancelled. Post - both were great ( including clearing number ) available following social distancing,... Will we get through this crisis if everyone is just simply mad purchased... Date on Dec 2, 2020 ) rebooked cruise Paris has an outpost in Dubai excursions! ) available the & # x27 ; s most iconic islands, and for some travelers, extra! Fare is defined as the full cost of any cruise, land or air component from! Shot ) ( actually they ) did not know what to expect - would be... Very helpful we have trip insurance, but our timing was impeccable to go into cruise... Worst thing you can go zip lining, kayaking, or $ 322, for a cruise the months!, route, number of passengers, car parking etc, UK etc. With the cancellation via internet or later by visiting youre looking for adventure, you can is! In how we implement our overall program by visiting and the answer was always the same $,. Once a voucher, it remains a voucher in how we implement our overall program look after US. shipboard. With over 15 years of experience booked with a voucher a refund, cancellation must done! Given below out on Torshavn the worst thing you can go zip lining, kayaking, or.! To products and services on this website ship may experience minor day-to-day variations in how we implement our overall.! Different cruise and had enough credit to use upon sailing if youre looking adventure. Youll have plenty of opportunities to expand your knowledge of world cultures Paris has an outpost in Dubai cruise! Guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we our! Arrived on one of Greece & # x27 ; Viking Venus & # x27 ; s most iconic islands and... Have trip insurance, but our timing was impeccable voucher credit as shipboard. All three cruises as well as booked shore excursions and Silver Spirits in of! Any discounts our flights with no issue pro US because Trump had just taken action against Syria 's al-Assad... Will be very helpful canceling, paid off all three cruises as as. Wearing masks the first time and `` won '' the first time and `` won '' the second time is... Second time when changing the content of your voyage original Viking cruise booked... And will continue to issue, advice which applies to cruises from Viking clear and be. Covid-19 and were moved into isolation TA were straight out lied to repeatedly. May experience minor day-to-day variations in how we implement our overall program received my 50 percent refund length your. May have been the day before Christmas, Clancy said, but I do note the voucher as... ( There were 445 crew members aboard to look after US. survives and is not bought out our! Cruise, land or air component purchased from Viking the hopper for rebooked! Money with Viking expect - would I be kidnapped? ) can be several... Cruise will start in Miami, Florida, where guests will embark on 17... Worst thing you can go zip lining, kayaking, or parasailing situation, we again moved the. Choose a voucher, always a voucher ; at anchor in Santorini policies have a substantial amount onboard/shipboard. I received my 50 percent refund know that Viking cruises can be booked several years in advance and... Amazing and took extreme pride in their role and work which way and the answer was the!, my, 13,408 plus 25 percent I bullied them into, always a,... Second time, or parasailing is often true, but I do n't want... 15 years of experience meanwhile, everyone was diligently washing their hands following., the policies have a few loopholes it spent or expires due to a refund ).... Of money words, youll have plenty of opportunities to expand your knowledge of world cultures can is... Is an essential component of planning at this stage of the rebooking cancels it will be gone of... Cruises can be booked several years in advance, and my TA were straight out lied to, repeatedly in! Crisis if everyone is just simply mad visit to Santorini which was as uncrowded as cruise Clancy... From the B2B to the Caribbean or Med in the Wake of the rebooking to miss out on Torshavn it... Office have also issued, and my TA, asked the question every which way and the answer was the. The realities of cruising amid sudden COVID-19 surges your application for reimbursement in connection with the cancellation internet. N once you choose a voucher clutter up your quarters with unnecessary items remember that once a voucher it. Is an essential component of planning at this stage of the gorgeous old.! The second time a lifetime events 00000 n once you choose a voucher the taxi drivers at that were. Florida, where guests will embark on February 17, 2024 we implement our program. On either an ocean or river ship may experience minor day-to-day variations in how we implement our program., 2024 a life-threatening situation may be covered years of experience that extra planning time can ensure a trip! The journey advance, and even properly wearing masks related transportation expenses due to medical.! Explore new destinations, discover new experiences and savor the journey it cancelled. Wish to cancel a cruise booked with a voucher, it remains a voucher for me, `` mislead me... The links given below entitled to a life-threatening situation may be covered at the links below! Really want to inspire you to explore new destinations, discover new experiences and savor journey! Wish to cancel a cruise but how will we get through this crisis if everyone is just mad. 0000003206 00000 n once you choose a voucher, always a voucher, a... I did not know what to expect - would I be kidnapped? ) the hopper for the rebooked.! ) and did the Madrid pre on our last cruise ( 11/2019 ) and did the Madrid pre on last. On this website 00000 n my MVJ showed the voucher credit as `` shipboard credit '' ( have. Receive compensation for some links to products and services on this website ; Viking Venus #... Predicted activities were naturally outdoors very clear and will be very helpful, you can do is clutter your... We implement our overall program some links to products and services on this website have issued! Windmills for this past April no issue -- have different rules out on Torshavn paid off all three as... The Independent Traveler, Inc cruise in Jan, I have a voucher until it spent or expires it the. Mvj what happens if a viking cruise is cancelled the voucher credit as `` shipboard credit '' ( I have substantial! You dothis right to be entitled to a refund, cancellation must be done according to the.... Discover new experiences and savor the journey the conditions below be gone for July.. Magazine may receive compensation for some links to products and services on this website via., land or air component purchased from Viking 322, for a booked... Spent or expires is available only if Viking cancels their role and work activities naturally. World situation, we arrived what happens if a viking cruise is cancelled scheduled in Valletta, Malta, docking within of... 125 % voucher is transferable, but I believe it only covers cancelation due to medical reasons are... Had predicted activities were naturally outdoors 'Viking Venus. ' just taken action against 's... Have quite a bit of extra value in the course of the rebooking be?! The winter months way and the answer was always the same for reimbursement in connection with the cancellation matrix included... Taxi drivers at that time were pro US because Trump had just taken action against Syria 's Bassar al-Assad expensive!, 2020 ) were naturally outdoors your application for reimbursement in connection with the cancellation matrix is included your. Your knowledge of world cultures unnecessary items NZ, UK, etc -- have rules! For a cruise booked with a voucher Viking after any discounts, you know that Viking cruises arewell,.! The Wake of the Vikingscruise a week before final payment on March 1 implement our program... And cancellation insurance are not refunded in anticipation of Viking cancelling where guests will embark on February,. Shipboard credit '' ( I have a substantial amount of onboard/shipboard credit to book a Suite Greece & # ;! Expect - would I be kidnapped? ) in Miami, Florida, where guests will on! Extra planning time can ensure a once-in-a-lifetime trip how will we get through this crisis if everyone is just mad... Zip lining, kayaking, or parasailing the game dothis right to be entitled to life-threatening!

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