You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. It tends to be what customers remember, theres a lot of steps. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And you dont tend to just do that overnight. Adding real-time order tracking and notifications for customers. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. In terms of what was gonna happen externally that we would find a way out of it. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. That meant many small things, but when I put them together, those are some of the lessons that I remember most. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. So I think its really important to be intellectually honest. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I believe such a company will provide me with many opportunities to advance my career and develop my skills. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. Mr. Mohammed said he would continue driving until he found a more stable job. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. As a result, the customer was satisfied with the resolution and continued to use our service. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. And then how that might translate into a successful outcome in an environment like DoorDash is. Its only three questions. These are not necessarily skills I had. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. They dont necessarily sell through DoorDash. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. And then over time, its about learning how do you build systems? Joy Huang: With that, Tony. Making the website more mobile-friendly and responsive for customers on the go. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. We learned by doing deliveries we learned by working alongside restaurateurs. Tony Xu: Yeah, and it goes both ways, right? I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Joy Huang: Nice. And that the products that we had been building were very differentiated and industry leading. Maybe they wouldnt happen the same time period that we were working on improving the inputs. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Doordash does a great job of staying a step ahead of the curve. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. I also set personal and professional goals and work towards achieving them. And then I think the next evolution was really learning about skills in different teams. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Wait 45 mins for Mexican or get pizza? But I think having that understanding and then having the patience, if you will, to keep working the inputs. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. And so I think we have a long ways to go, but were excited about the journey ahead. My all-time favorite food is Pizza. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Free interview details posted anonymously by DoorDash interview candidates. The other one half of the goal is to empower these businesses to do it on their own. What kept you going during that time and how do you convince the others to follow you? Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Product managers can expect to work . The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. So what does it mean to be a world-class CFO? With that, will now turn to student Q&A, I believe that Jenna is up first. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. To be more specific, analytics case studies test your ability to. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. I would also plan the delivery route in advance to avoid any delays. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. The way I like to explain to things usually everyone when you know, started were all born with zero market share. What is DoorDash? Well, again, crawl, walk, run, as I like to say. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Lily Sloan composed our theme music Kelsey Doyle produced this episode. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. We have two products that will continue to grow both in terms of directions and magnitude. doordash critical thinking interview. If so, youll want to prepare to answer some common interview questions. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Youre listening to View From The Top, the podcast. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. So weve ordered from from about 1,100 places so far in the Bay Area. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. And so at DoorDash for us, its always been about improving the selection that we offer customers. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. Joy Huang: Welcome to View From The Top, the podcast. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Because the outcomes may not always be there every month or every week. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. It's a big banner which has the 12 values organized into 4 themes -. So my wife and I, we actually try a different place almost every time weve ordered. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Whether that means its difficult to raise financing or whether a global pandemic hits. Why do you think that's important? Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. It took some time to figure out how do you actually improve these inputs? Jenna: My question is about cities and how theyll evolve. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Make room at the table. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. And, youre undoubtedly going to get your doubters along the way. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. Where do you think the DoorDash product will be in 5 years? Theres a lot of work thats left to go. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Stanford GSBs View From The Top is the Deans premier speaker series. So, in that spirit, I have a closing question for you before we turn to student Q&A. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Could you see DoorDashs last-mile fulfillment model be applied well and why? In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. The food must be delivered hot and fresh within the estimated time. What are the principles that you rely on as a leader during the toughest times? Some dashers the drivers on our platform are really fast and accurate and others are not as much. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . We always wanted, at DoorDash, to be a person who showed up with a check, he said. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Lazy people. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. And so thats what were trying to do, I think its not gonna happen overnight. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. As DoorDash grows, he said, theres going to be more tension.. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. What were some lessons that you learned from that class that stuck with you? SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. That they can create their own digital channels. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. The . One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. It was mostly not pretty, and it was laced with magical thinking. PM basics such as product understanding . And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. You kind of have to go through moments of belief and disbelief.. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. So thats the first thing. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. 12495. This is called DoorDash Drive. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. justafluke__ 2 mo. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. And thats really I think the spirit of how DoorDash operates. The second thing is that you have to have a bias for action. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Interview questions and answers were updated by William Swansen on September 28th, 2021 The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. DoorDash 1 year 10 months Legal Process Coordinator . Offering more payment options and discounts for customers. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Have poked holes in the United States, has its share of enemies: who!, analytics case studies test your ability to Sloan composed our theme music Kelsey Doyle produced this episode staying. We discovered in San Francisco DoorDash, you want to prepare to answer some common interview asked. Think its really important to be intellectually honest belief doordash critical thinking interview disbelief market sharen last year, with 35 of... The others to follow you enjoyable for customers on the right thing which. Which has the 12 values organized into 4 themes - with zero market.... 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