If you've lost your PCN, please call us as soon as possible on 0121 675 2000 (Monday to Friday, 9am to 5pm) If you've received a Penalty Charge Notice (PCN), you can either pay it or challenge it if you think it was issued incorrectly. This category only includes cookies that ensures basic functionalities and security features of the website. Your name (required) Your telphone number Your email address so that we can get back to you (required) Your enquiry (required, max: 500 characters) 0208 444 2040. Frequently asked questions. Main office hours 09.00 17.00 Monday to Friday except bank holidays. Main office hours 09.00 - 17.00 Monday to Friday except bank holidays. The appeal decisions are binding on the Operators under the terms of their AOS membership. Contact red routes. Company registration number: 7185725. MoneyNerd Limited's FCA Firm Reference Number is: 978681. Whichever association you are a member of, we ensure your notices follow their Code of Practice and can make any recommendations to help with compliance. Please quote your Parking Charge Notice number, Vehicle registration number and address on the reverse of Cheque or Postal Order. Please quote your Parking Charge Notice number on all payments. Get in touch using our contact form or the sales details below. Our complaints policy is an opportunity for customers to tell us when we might have fallen short of expectation, and how we can put things right. One Parking Solution Ltd is a business registered in England and Wales. The trade association produce a set of rules which a parking company should abide by. Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website. Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for our clients and the millions of people who count on them. A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified. Hassle-free and Ethical Parking Management. Types of PCN and payment timescales. 71-75 Shelton Street, London, WC2H 9JQ. Perfectly tailored for your business, easy to . YOUR VEHICLE REGISTRATION NUMBER. Kettering Venture Park Contact Us; Manage Your PCN. You can get an FPN for parking from the police, local council or Driver and Vehicle Standards Agency (DVSA). With the number of electric vehicle (EV) charging bays in the UK growing a whopping 55% last year, the need for effective enforcement is increasingly prevalent. POPLA will not accept an appeal if you have not appealed to the operator beforehand. All appeals and disputes are dealt with by our dedicated Appeals Team. Credit and Debit card payments can be made by calling our 24 hour telephone line: Contact us about a PCN or machine issue telephone: "Car Park Supplier Of The Year" - Sceptre 2019. Pay securely online 24 hours a day using a Debit or Credit card:www.paymypcn.net, Call our 24 hour automated payment line on 0345 073 7209. Home; Pay Your PCN Online; Before proceeding please ensure that you have: FIXED CHARGE NOTICE NUMBER; YOUR VEHICLE REGISTRATION NUMBER; A VALID CREDIT OR DEBIT CARD; Parking Charge Number. Please check the 2 letters at the start of your PCN number . Pay for a ticket and view photo evidence. We will provide all signage and Parking Permits Free Of Charge. We also use cookies set by other sites to help us deliver content from their services. You can use this site to pay for a PCN and to view information about the contravention. All complaints will be dealt with in accordance with the requirements of the Data Protection Act 2018. Press enquiries. In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation. Tel: 0208 418 0948. It is important that you provide ALL of the . 3 Kings Court Effective enforcement not only proves successful in deterring inconsiderate parking but also allows landowners to free up time and resource otherwise spent dealing with complaints and other issues that arise from poorly managed car parks. PCN Parking Solutions and its other brands are car park management companies that offer a number of services to help private businesses manage their car park. Our Accredited Trade Association or Conformity Assessment Body will not review escalated complaints where this is not provided by the customer. Gemini Parking Solutions London Ltd. PO Box 815. Appeal. Premier Parking Solutions Limited. The Director of Customer Services will acknowledge the escalated complaint within 14 days. In order to escalate a complaint to our Accredited Trade Association or Conformity, Assessment Body the customer must supply the Accredited Trade Association or Conformity. All Gemini Car Park Managers are fully uniformed with an ID badge, so they are instantly recognisable. The main approaches are controlling who parks there, or to sell permits to earn additional income. Gemini Parking Solutions London Ltd is a subsidiary of the APCOA Parking Group of companies in the UK, of which APCOA Parking (UK) Limited is the main operating company. Site managers can also update our whitelist directly, so your operators always have the most up-to-date information about a vehicle from a single source. Complaints will be recorded on a complaints register and kept on file for 36 months and these will be available on request to authorised bodies. To appeal a Parking Charge Notice, go to appeals.premierpark.co.uk. 8214352 Registered in England & WalesRegistered Office: 13-17 High Beech Road, Loughton, Essex, IG10 4BN. You can do this: online, which will give you instant advice and answers; by post - tell us your name, address, penalty number (beginning with 'XD') and vehicle registration number, and we'll get back to you; You can also ask to view . Tel No: 01895713136 - during office hours. You can pay an FPN online. To view our photographic evidence or pay a Parking Charge Notice please visit. We offer physical and electronic permits. Phone Number +44 . If you suffer with people parking on your land who should not be, then our system will work for you whatever size of car park you have. Account Number: 83461637. Contact Details. If you have received a parking charge notice from Parkineye we can help you pay, appeal or just find out more - we can help. Our payment IVR, open 24 hours a day, allows the motorist to call to pay. Please Enter your PCN details below to continue with your appeal. Most of the services can be really cosf effective or even supplied to you free of charge. You usually have 28 days to pay. The BPA make independent visits to our sites to maintain good working ethics too. The Protection of Freedom Act 2012 (POFA 2012) Schedule 4 provides regulation for recovery of parking charge notices issued on private land. They are duty bound by their own professional standards bodies to uphold the rule of law and to maintain independence. All Correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. Click here for more information how to appeal and to download our PDF Appeal Form. Assessment Body with a copy of our final complaint response. In many circumstances, you could appeal your Private Parking Solutions PCN. If you wish to appeal a PCN please visit the appeals page. . The penalty is usually halved if paid within 14 days. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. Registered in England and Wales Company registration address: Total Carpark Management Ltd, TCM, PO Box 7015, Walsall, WS1 9QD If you've lost your reference details and your notice starts with ZP, GA, ZPS, EM, LG, SP, SG, CC, TL, C2C,GRA,TFW,AVA,BIA please email [email protected] with your enquiry. Customers who wish to make a complaint must do so in writing. Get in touch using our contact form or the sales details below. Perfectly tailored for your business, easy to understand and fair on your visitors, Gemini Parking Solutions offers industry leading services to companies in a range of sectors. Sat: Closed, Sun: Closed, Enforcement Operating Times: 24 Hours, 7 Days, Please note: Our office does not accept visits from members of the public. Once you have selected the option that is right for you, permits can be ordered by your customers online with your own branded permit system which operates in real-time and provides a manual override option so the operators always have the most up-to-date information and are always in control. Appeal or Pay Your PCN Online . Worthing, West Sussex, BN13 3EU, Office opening times: Mon-Fri: 09:30-16:30 189115976 | DPA No. For non-urgent queries you can use our online contact form. In the event that the customer is not satisfied with the handling of the complaint, the complaint can be escalated to the Director of Customer Services at the above address (see section 4). Vehicle Control Solutions Ltd. West Hill House. We have the full range of Permit options available at low cost, from virtual to in-vehicle display. Account Number: 83461637. Payments and Appeals. Contact. If you continue to use the Gemini site you are confirming that you agree to the terms of our Cookie Policy. 0845 527 0522. [email protected]. Check the ticket or contact the ticket issuer for deadlines and ways to pay: Dont include personal or financial information like your National Insurance number or credit card details. Use this button to pay online now. Members are also required to comply with the IPC Code of Practice and are audited to ensure their standard processes would not place themselves or operators who they serve in breach of the Code. Vehicle Registration. To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited The 'PCN' and the idiot dressed up as a traffic warden claimed that the vehicle . 10657971 . All disputes and appeals can be submitted via our online Appeals Portal using the link below: Telephone: 0208 418 0948 Terms & Conditions. Our ethical approach to enforcement ensures an unrivaled service. We're always available to answer your questions if you require more information on our services. Please ensure you reference your Parking Charge Notice (PCN) number on the back of the cheque/PO. Some businesses will allow customers a fixed time to park, some for employees only, some for permit holders only the list is endless. With bespoke parking solutions that can be tailored across all types of land - public and private sector included - we have established management solutions with NHS trusts, large universities and colleges and network of private land owners to promote safer parking, increase revenue generation and protecting green-belt land. Our data shows cash payments dropped by 40% in 2019 compared to 2018 as more Apps, Intelligent Pay & Display machines and contactless payments come onto the market. VAT number: 311 544 441. All appeals should be marked for the attention of our Appeals Department. If more time is needed, the customer will be written to with an update. Privacy Policy | Complaints | Baysentry Solutions 2023. This automated process removes any manual handling of appeals and ensures complete separation from the IPC. EX1 9JG, Premier Park Limited registered in England and Wales (No. You can also pay using the payment line 0333 006 . Please enter your PCN number. Company no. For car park-specific information, please go to the information section/page of the car park in question. One Parking Solution Ltd, 95 Arundel Road . Paying and challenging parking tickets is different in Scotland and Northern Ireland. Good working ethics too Standards bodies to uphold the rule of law and to view information the! 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