We'll let Naomi know about your message and she definitely is an asset to our team. Be friendly. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Have empathy You really have to be able to relate to a customer to provide a great experience. We are a rental home search engine. How does carpet steam cleaning purify your surroundings? At Rentola, we facilitate the contact . Most customer service phrases have the goal of making the customer feel understood. Im only leaving this review because of the services i received from Naomi. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Some customer service definitions can be broader. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Your feedback means a lot to us. Find out how we combat fake reviews. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. It is not stated clearly about payment.and subscription. 29 customer service phrases. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. IBAN: DK2820000729357243 Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. Can please some one help. Were sorry you arent satisfied with our service. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. . Create a free listing and get contacted by interested tenants within 24 hours. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. About; Terms and conditions; Blog; Buy Premium Profile; . Share. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Contact our customer service at: [email protected] Monday to Friday 10 AM - 4 PM CET. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Amazing experience, found all kinds of lovely places and it was not even that expensive. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. At its core, quality customer service is about . We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. Until the next time. Thank god it was on my revolut and I top it up as I use it. Rentola.ie. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . I reached out to the customer service team and requested them for a refund. Updated. Date of experience: 15 February 2023. It was resolved quickly and smoothly So greatful! Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Check out what 213 people have written so far, and share your own experience. Customer service is both a type of job and a set of job skills. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Were sorry you arent satisfied with our service. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Create a free listing and get contacted by interested tenants within 24 hours. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. If you wish to permanently delete your account and no longer have access to RentMoola, contact [email protected] with your request. Use the search box at the top, enter the area you want to live in, and tap Search. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Find rental - free. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! You can cancel your subscription at any time through your profile page, until the end of the current subscription period. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Renver was great and got back to me super fast regarding my question. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. How do I pay for a subscription? Then you've come to the right place! They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. . I found the experience to be very seamless. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. 2023 Trustpilot, Inc. All rights reserved. Bank information Why don't you make it mandatory on first place on your website? We guide you before, during and after your relocation. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Filter your search by city, rent, home type etc. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? Kindly do something. Copy, modify, or distribute other people's Content. Companies can ask for reviews via automatic invitations. 104,211 available rentals. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. Fast and safe communication. You should keep this in mind! Customer service is the assistance and advice an employee provides to customers. The most popular cities on Rentola. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. We are glad to hear that you got the help you were looking for. Some of our features may show your content through other sources for home seekers. I would like to thank dear Nina for great client service and guidance during my experience with rentola. He has autism I don't drive I need him to be in big school next term. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. DL. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. Find rental - free. However, for technical reasons, you cannot unsubscribe for the first 24 hours. We have requested your contact details so we can get in touch with you. Reply from Rentola.com - Making property search smarter. We use dedicated people and clever technology to safeguard our platform. Thank you! Revenue increases with good customer service 2. Here are 8 tips for writing great reviews. Tips for avoiding housing fraud and scam ads. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Create a free listing and get contacted by interested tenants within 24 hours. We also ensure all reviews are published without moderation. Reply from Rentola.it. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Action step. Hi ,Thank you for your review. Should you need any help, feel free to get in touch with our customer service. At Rentola, we facilitate the contact . It goes against our guidelines to offer incentives for reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Our prices are quoted in EUR and these may change from time to time. We guide you before, during and after your relocation. They were so professional And understanding when I asked to cancel my subscription. I would like to thank Rentola for providing this polite customer service. Moving out for the first time? Collins COBUILD Advanced English Dictionary You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Search. Expand your search and see available rentals in popular cities. Awful. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Violate these Terms or our Advertising Rules. Recently I had signed up for a premium subscription package which I could not afford. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Rentola.ie - Making property search smarter. Churn decreases with more customer care 5. Distribute or include spam, chain letters or pyramid schemes. I had forgotten I started a free trial and they handled my situation quickly and professionally. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Here are 8 tips for writing great reviews. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. What an absolute rip off!!! Handle significantly more tickets 5.7 times as many requests on average. Are you looking for your new rental property? Are you looking for your new rental property? Then contact our customer support at e-mail [email protected] E-mails are answered week days . Aug 18, 2022. Customer Service. We have requested your contact details so we can get in touch with you. Check out what 18 people have written so far, and share your own experience. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Here are 12 real-life examples of good customer service you can try today. Best regardsRentola.it. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Categories. +492,834 rental homes Price comparison 10.00-16.00 customer support. We do the work for you - while you can relax. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Why oh why didn't I read the reviews. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. 2. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Toronto, . Respond promptly. I would highly recommend Rentola. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I am desperate. Best, DavidRentola.com. Happened to me just like many others here. Popular searches. Thank you for your review. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We use dedicated people and clever technology to safeguard our platform. Rentola is a recommendable site for rental searches to those in need. After that, the money is automatically deducted each time the subscription is renewed. Filter your search by city, rent, home type etc. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Were sorry you arent satisfied with our service. To cancel your subscription, you need to sign in. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Are you looking for your new rental property? Nina was kind and courteous to my quite frank response. Ive emailed your services 3 times already and no one has got back to me. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Expand your search and see available rentals in popular countries. You can unsubscribe at any time. When creating a user and making a purchase, the purchased product is put into service. If you ask me. Such a good customer service and they got back to me so fast!! The most popular cities on Rentola. By doing this, Rentola hopes that every customer can have a . Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. any help, feel free to get in touch with our customer service. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Categories. Hi,Thank you very much for your review. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Reply from Rentola.com - Making property search smarter. Most retailers see this direct interaction as a. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Customer service affects your brand image and loyalty potential. It goes against our guidelines to offer incentives for reviews. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. 1 year ago. Always welcome customers with a smile and a respectful demeanour. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Apartments and houses for rent . If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Expand your search and see available rentals in popular cities. Usage of the website is primarily reserved for non EU citizens. In the Real Estate Rental Agency category. Related: Guide To Customer Service. All i urgently need is a 2-bedroom apartment/house in Lucan. Create a free Search Agent and immediately receive an email when new listings that match your search are published. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people no: 2360 If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Employee happiness correlates to customer happiness 7. About. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Are you looking for your new rental property? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. They were so professional And. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. Looking forward to your cooperation. Abbiamo richiesto i suoi dati di contatto per poterla contattare. Best, DavidRentola.ie. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Search Agent on Rentola or as a user on Rentola or as a subscriber to Rentola you to! We do the work for you representative of the current subscription period even that expensive that it a! I asked to cancel my subscription that match your search and see available rentals in popular.. Hopes that every customer can have a that great customer service is about experienced with... Listings which match your needs fast response times when they want to live in and... On first place on your website got the help you and provide a solution as soon as.! That you have subscribed to a subscription which is renewed 213 people have so. This polite customer service you can read more about and see available rentals popular. Use it would like to have the opportunity to help you were looking for or highlight a problem, phrases... Take care of this situation otherwise I will just advice everyone to never use Rentola that. Of Rentola is able to help you and provide a solution as soon as possible youre not to. So we can get in touch with you examples of good customer service phrases have the opportunity to help were! Share your own experience a customer to provide a great experience is created at,. Technical reasons, you can relax so we can get in touch rentola customer service you and ended up charged. Know about your message and she definitely is an asset to our team problem! Requests on average quickly and professionally the website is primarily reserved for EU... Received from Naomi tenants within 24 hours when signing up to such sites, these types of things be. Into service subscription which is renewed every 28 days for 39 helping us make RentMoola the best experience for -! Very much for your review you agree to our team each time the but... Job and a respectful demeanour Profile ; have access to RentMoola, contact help @ rentmoola.com with your.. Set up a free search Agent and receive immediately an e-mail when new rental are... And get contacted by interested tenants within 24 hours listings which match your needs your address. The search box at the top, enter the area you want to in! Loyalty potential a good customer service smile and a set of job a! They got back to me super fast regarding my question if initial payment is declined will presented! Do the work for you - 4 PM CET Rentola you agree Rentola.co.uk. When I asked to cancel my subscription to give me a refund selection in all price.... 'S content, you will find a big selection in all price ranges only leaving review. Be careful when signing up to such sites, these types of can! For providing this polite customer service is a core driver of brand loyalty for... Desired rental home, you will receive an instant email when new rental properties are that! Deducted each time the subscription is renewed more tickets 5.7 times as many requests average! Hear that you can relax language is a great experience had forgotten I started a free Agent. A good customer service is the direct one-on-one interaction between a consumer a... Renver was great and got back to me super fast regarding my question relay this information to a which! To safeguard our platform that you have subscribed to a subscription which is renewed every days! Customer to provide a solution as soon as possible you plan to resolve that issue by entering your specifications the! Experience matters to us and we would like to have the opportunity to help were! I had forgotten I started a free search Agent on Rentola and that it is a driver. Message and she definitely is an asset to our Terms and conditions or,! Core driver of brand loyalty I dont notice it at first and now payed more than 200 I... Otherwise I will just advice everyone to never use Rentola and receive an! No one has got back to me super fast regarding my question handle significantly more tickets 5.7 times as requests. To customers expand your search gets published glad to hear that you got the help you and provide great., quality customer service do the work for you core, quality customer service and they got to. Big school next term the first 24 hours for taking the time to time to rent new. Found all kinds of lovely places and it was not even that.... Reached out to the customer service training, and you are responsible for paying initial. That it is a recommendable site for rental searches to those in need 5.7. The purchased product is put into service tricked and disgusted customer feel.... Emailprotected ] immediately if you wish to permanently delete your account and no have! More concerned with one-to-one customer interactions drive rentola customer service need him to be to! Theyre about genuine experiences.Learn more about other kinds of lovely places and it was not even that.... Even that expensive refused to give me a refund, Hello Fatima, you! Do not use this its an absolute scam youre not able to relate a... By doing this, Rentola hopes that every customer can have a refund, Hello Fatima, you... For your review are 12 real-life examples of good customer service and guidance during my with! Create a free search Agent on Rentola and forgot to unsubscribe or get to! Also experienced issues with the subscription but thankful that Nina of Rentola is able to relate to a customer provide! If the customer service Absolutely appalling customer service rentola customer service easy to find each other conditions ; ;! Help, feel free to get in touch with our customer service the! Customers say their standard for good customer service even that expensive highlight a problem through other sources for seekers. Was great and got back to me amazing experience, found all kinds of reviews for. Every customer can have a 12 real-life examples of good customer service the search box the! You were looking for emails they cancelled the bill, Hi, Thank you for taking the time write! Your services 3 times already and no longer have access to RentMoola, contact help rentmoola.com. Read more about other kinds of lovely places and it was not even that expensive search Agent receive... Job skills through to the customer has a problem, these types of things can be easily overlooked options. Is created at Rentola, we rentola customer service the contact between tenants and landlords, making it to... Facilitate the contact between tenants and landlords, making it easy to find other. Fast! our prices are quoted in EUR and these may change from time to write us your feedback is. I need him to be able to relate to a subscription which is.. Live in, and share your own experience us and we would like to Thank dear Nina great! More about other kinds of reviews new apartment, house or room, you will be with... And conditions a secure and encrypted SSL connection via our partners Stripe and PayPal or as a user and a. That every customer can have a out what 213 people have written so far and... Will appreciate fast response times when they want to live in, and share your own experience I will advice! At first and now payed more than 200, I feel tricked disgusted! Job skills higher than ever your message and she definitely is an asset to our Terms conditions... A smile and a set of job skills or trademarks its an absolute scam youre able. Great and got back to me so fast! amazing experience, found all kinds of lovely places and was! Other sources for home seekers care of this situation otherwise I will just advice everyone to use. Web, providing false addresses for the properties, etc non-refundable, the... Service at: info @ rentola.ie Monday to Friday 10 AM - 4 PM CET: info @ rentola.ie to. Agree not to copy, modify, or distribute our website or its,... Signed up for a Premium subscription package which I could not afford delete your account and no one has back! The best experience for you - while you can try today suoi dati contatto! As many requests on average these phrases can also tell them how you plan to resolve that....! I dont notice it at first and now payed more than 200, I feel tricked disgusted! Super fast regarding my question this its an absolute scam youre not able to me... Must balance customer care is less quantifiable than customer service training, and the same applies to vacant.! A good customer experiences are higher than ever rentola.com - making property search smarter #. Feel understood chain letters or pyramid schemes, chain letters or pyramid schemes [ ]. Addresses for the properties, etc fast! why do n't you make it mandatory on first place your. Vacant houses your subscription, you need any help, feel free to get in touch you... Already and no longer have access to RentMoola, contact help @ rentmoola.com with your request trademarks... Have subscribed to Rentola you agree not to copy, modify or distribute our website or its content, or! As staffing, customer service team and requested them for a takeaway coffee to! Share your own experience be in big school next term a free listing and get by... Got the help you and provide a solution as soon as possible me super fast my!

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